ヌエボ マサトランの四つ星ホテル

「While the rooms were very nice and the staff members were polite, our overall experience was so terrible that I am never coming back and cannot recommend this resort to anyone. Easily the worst part of our stay was the pools, which were extremely dirty, filled with hair, vomit, and floating food and drink residue while people swam fully clothed, forcing us to barely even use them. On top of that, there was zero room amenity like a mini-bar, the lobby was perpetually packed with no air...

「The rooms are too dirty and small, the pools are dirty, i will never come back it was a waste of money and time」

「Todo super bien, es la cuarta ocasión que nos ospedamos y sin duda llegariamos ahi de nuevo」

「We went for 1 week with my husband and other family members. We loved our stay, the staff was very friendly and helpful. The food was delicious at the specialty restaurants; we tried the Argentinian and the Italian, our room was clean and we had fun at the adults only pool. All in all, our stay was very would highly recommend staying at El Cid Castilla Mazatlán. Thanks to all for making our stay a beautiful experience.」

「Los meseros mal servicio」

「Hotel is confortable. We stayed at El Cid Marina Beach and passed well. One thing I coud not understand.. At the moment of check-in, we had been asked to change hotel (to El Cid Castillana from El Cid Marina Beach), if we would like to...I don't know the reason why (Overbooking?)... Of course, we have denied the offer and stayed in El Cid Marina beach.」

「Muy cómodo」

「A diferencia de otros hoteles, aquí abren las bebidas hasta las 11 a.m. y el bar lo cierran hasta las 2 a.m. De comida, muy pocos platillos. Solo hay un *sports bar* en una alberca y demasiado lento para atender.」

「Clean rooms」

「10 family members decided to stay at pueblo bonito these summer vacations two different rooms we decided because we had been here before and had a good experience. But this Time around no only were they understaffed making it extremely difficult going about the Hotel On the rides. But the menu options changed and were cheaper and not well prepared food. We were ok with all Of that knowing the current situation in mazatlan its understandable. But 24hours after coming home from our stay we...