Shanghaiの2 Starsホテル

"Clean room, friendly staffs, variety choice of breakfast"

"今年3年目の年越し上海家族旅行で、前回までより少しランク上のホテルで快適に過ごせてとても満足できました。一つ驚いたのはホテルにチェックインする際に明日からホテルの名前がヒルトンからクンルンに変わると言われたことです。特に滞在中問題はありませんでしたが、数日後の訪中だったら困ったのではないかと思います。予約時と利用時期で名前が違うのであれば事前連絡が欲しかったです。 それと今回も例年同様にビジネスラウンジアクセスプランを選んだのですが、去年までの豫園マリオットでは家族三人でフリーに利用できたのですが、今回は娘の分だけは朝食もナイトタイムも別料金を支払わされました。この辺りも詳しい説明が予約時に参考にできるようにしてほしいです。ホテルと関係ないのですが、滞在中の1/1に上海ディズニーランドにエクスペディアのオプションツアー旅程番号...

"Convenient, clean, reliable"

"I made a reservation several months in advance; however, upon my arrival, I was informed that it could not be located. I spent two hours waiting for the staff member to locate my reservation, during which she repeatedly asserted that it was unavailable. I subsequently took a photograph of her alongside my reservation confirmation. Upon her realization that I had discovered that she had found my reservation, she attempted to offer an apology but still insisted that I remit payment, despite having...

"Great stay in a great location"

"The place was very dirty and dingy. The towels provided were only hand towels and the shower didn’t have a shower curtain so everything got wet. "

"Everything was good thank you"

"Hotel was in a great location. Close to all attractions and events. Close to tourist areas and shopping. Lots of restaurants near by. The only thing I didn’t like about this hotel was that it was such an inconvenience for cars to enter and exit the hotel. Staffs were somewhat friendly but lack English. It was hard to communicate with one another even with translators. "

"The staff was really helpful and kind. Overall a great experience! "

"I booked through Expedia in New Zealand. Arrived in Shanghai at the hotel, there was no reservation made. Expedia have been paid but not booked the hotel. The online support is a contradiction to the word support. I had to rebook at the hotel. The messages left with Expedia AI have not been replied to. Expedia, to most people this is known as a scam. Please be resposible and return the payment I made to you."