Northwest El Pasoの2 Starsホテル

"Upon check-in we notified staff we'd need a roll-away bed for Sunday night. Got to the room, the toilet didn't flush properly. When maintenance arrived hours later, he wanted to pass off the plunger to me to fix the toilet! Which never got fixed over the 3 nights we were there. Sunday comes, we call down to the desk to ask about the roll-away, are told they don't have any but can bring a mattress. When we get back to the room later that evening, no mattress, just an extra blanket and pillow. The staff never let us know that a roll-away or mattress wasn't available or we would have made other accommodations. The toilet never flushed properly. The shower didn't drain properly. When we spoke with the manager upon check out his attitude was one of indifference to the situation, never once offering the simplest of apologies. Never again will I stay at one of these facilities."

"The staff was helpful "