Zug Old Town

check-in when reception is closed is very difficult as staff did not give code for key safe. We got locked out after 2 days and again staff was difficult to get hold of. There was only 1 hanger in the wardrobe , the pipe in the shower was leaking. It did get fixed quickly after complaining. All this would not happen if staff was trained properly.

Room was very modern and very clean everything was superb 👌 10/10 .

Clean room. Friendly staff. Elevator is helpful for upper floors. Also had kettle and instant coffee. Beds were comfortable. No AC but they have fans and windows open.