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「I recently stayed at this hotel and unfortunately had a very disappointing experience. The service during my stay was poor, and several staff members were unhelpful and unfriendly. After checking out, I realized I had accidentally left behind two polo shirts in my room. I called the hotel to ask whether they could ship the items to my home, but no one gave me a clear answer, timeline, or assistance. I had to follow up multiple times without receiving useful help. I understand mistakes happen,...