Most important...the flat was dirty (rug-dirt and hair; sofa-long hair of diff. colors; shower-mold; dishes-lipstick, generally rinsed and put away as clean). On arrival the codes didn't work, and they knew it that morning but never bothered to advise. Couldn't reach...gone home. Emergency building manager helped us enter key lockbox. Important... when you have three flights of stairs and no lift, SAY SO!! Omitting that fact may help sales (like us), but it is deceptive. And, after all this, we never heard from anyone. We are long time users of vrbo. Generally always satisfied and give very good reviews. We hope this is not an example of vrbo's directory with growing popularity.