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"The hotel is close to the train station and to the Maliboro street. Friendly staff. Thank you."

"The hotel was ok. We had an issue with our room which was not well cleaned but once we told them they quickly changed us to a new one. We had a sunrise excursion and they made our breakfast beforehand so we could have something to eat. The hotel was very good located next to a mall. I would stay here again, I stayed at many Novotels and this is the only one I had an issue with the cleaning but they were fast to solve it and very accommodating, so I would come back"

"At breakfast not all looked fresh, ie the bread section and some cooked dishes. Room not completely tidy after cleaning. Worth a stay with and rather historical"

"The room shower was not working well and the phone in the bathroom was not staying on the receiver (it was falling tot he group)."

"what a beautiful hotel, the room, the amenities and resto had such good food + so clean. the views above were beautiful and also I went through a 6M earthquake here and staff handled everything so well during scary situation"

"Great"

"The hotels is very clean and the location is perfect, staff is very helpful. I will love to comeback and recommend this hotel."

"Room was clean and well maintained. Convenient location. "

"Great hotel. Friendly staff, nice pool, good buffet breakfast for price, great location, one block from a street with lots of restaurants, clean and comfortable room, my room had a great view of the volcanoes. Would stay again. "