Find Family Hotels in Yamanouchi

"The thoughtful staff, excellent kaiseiki dinner made our stay a fabulous one. The property is well kept & we experienced warm, Japanese hospitality - from lunch recommendations, snowball toys, to free flow drinks at the lobby and room. We loved Shibu Onsen town & Shibu hotel made it all the more special. The Onsen was great especially during winter. "

"My friend had accidentally lost her backpack on the train just before we had arrived to the hotel for check in. As soon as we arrived at the hotel we asked to borrow their phone to call the lost in found center at the train station. After we explained the situation the hotel staff asked us what train we were on and what the backpack looked like and offered to call the station for us to help locate the backpack. This was a huge relief to us because we were worried about the language barrier over the phone. Not only did the hotel staff locate the backpack for us but they also typed out detailed instructions for us in English of where to go to pick up the backpack and what hours that lost/found center would be open. It was so helpful and we were able to get the backpack back easily! Not only was the staff really kind and professional but the hotel itself was really nice. I enjoyed the traditional style room, wearing a yukata for the first time, and being able to take a hot bath in the onsen. This hotel was my favorite on my Japan trip and I want to go back again! "

"The room was everything I dreamed of having in an Onsen. It was beautifully appointed and impeccably clean. We chose the room with the western beds and found it quite comfortable and very spacious. The staff was extremely helpful. Spoke English well, and the food was amazing. The presentation of both our breakfast and dinner was a beautiful display of Japanese aesthetics. We loved the mineral bath, and we love the fact that we had an indoor and an outdoor mineral pool."

"Amazing room and staff! Had the most relaxing stay here and would definitely come back if we are in the area"

"The staff was helpful! The included Japanese breakfast was so good!! We had everything we needed. Also they had a shuttle to the snow monkey park! So great!"