At first glance, the villa is stunning, with incredible views. Sadly, the experience went downhill fast. We were 6 adults and 4 children (3 with additional needs). At booking, Carlos promised a late check-out and told us not to worry. Weeks before arrival, he denied ever saying this—despite written proof—and accused us of making it up. We ended up paying for a hotel day pass to fill the gap, adding unnecessary stress.We arrived late evening, hunted for hidden keys, set off an alarm we weren’t warned about, then discovered cockroaches and an army of ants. The pool was overfilled because the hose had been left running; Carlos told me “don’t waste water,” so we used it to flush the broken toilet (we had to wait 4 days to get it fixed).For a 2-week booking, we expected linen changes—only to be told it would cost extra, something never mentioned before. We washed our own bedding. The pool guy removed debris promptly, but a permanent dirt ring from nearby mountain dust ruined our swimwear. The sofa was filthy with what looked like dog paw prints, the fridge still had old food, and one Friday we were asked to vacate so an estate agent could view the property.We didn’t complain once during the stay. On leaving, Carlos sent abusive messages blaming us for “wear and tear” and calling us bad people. Stunning location, shame about the host and upkeep.
