2/10 (非常に不満)
Tara
カップルで旅行
2025 年 7 月 29 日
気になった点 : スタッフとサービス、施設のコンディションと設備
We booked a river view king room with a balcony. We specifically chose this property so we could sit on our balcony and overlook the river. When we arrived they checked us in and to our surprised walked into our room and it was facing the parking lot with no balcony. We went back to the front desk, where we were met with excuses and blaming Expedia for the mix up. At the same time another lady came to the desk with the exact same thing happened to her. She was also livid. We paid in advance and more money for the upgrade rooms, only to find there was nothing they would do for us. They were sold out and could not offer us anything better. So we had no choice to stay in the terrible room facing the parking lot. Hallways weren’t fully painted and looked unfinished and our coffee maker was on the sink in the washroom leaving no room for personal items. They did in the end refund us one night stay. But all weekend they said they couldn’t do anything because the general manager was away until Monday. Even though the two people we were dealing with were managers. They apparently have no authority to make decision. We asked to be moved to any different room but were told everything is pre assigned and no room moves can take place. This entire experience ruined our weekend. We had been on the road travelling for 10 days and just wanted to relax on the balcony we paid for.
Tara
2025 年 7 月に 2 泊滞在