Westfield Annapolis Mall

Property is clean but well overdue for updates. The room was old and dated. It had a broken bathroom vanity and our AC was barely working. AC required multiple resets to get it to blow cold air, it was extremely loud when it turned on, and required to be reset multiple times throughout our 3 nights there. When informed of the poorly working AC, staff offered very minimal solutions. No on was on site to fix the issue, no room change offered and no compensation offered. No follow up was done with us to ensure that the issue had been fixed after we informed them we were able to reset our AC ourselves. Would definitely not stay again.

Excellent staff, great location. And they hooked us up with an upgrade

The staff, the amenities and the room were excellent! 10/10 on everything. I travel a great deal and this was one of the best hotels I’ve stayed in for overall experience.