Search Residences in West Malling

"Good. But cleaner promised to change bedsheets when told but it wasn't changed. "

"Pre-checked in online, staff welcoming, explained where our room was, breakfast and took payment for parking. Our room was on the ground floor, just before the main corridor of rooms to the left of the reception. Our door was opposite staff access to I think the restaurant, the window out onto the garden area. The room was clean (although the net curtains were worn), spacious with a large bed, fridge, desk and fan. Bathroom was clean also. The room was fine, but people seemed to gather outside our door as the corridor area was wider, looking for room numbers on the signage etc. We listened to many conversations, late into the night, hearing them continue to tell others in the party to be quiet when entering the corridor to the other rooms. We were woken at 3am to a group chatting loudly outside our door and again at about 6am to what sounded like staff moving trollies outside the door. The weather was not great, but i think in the summer you would have the noise of the bar garden late into the night too. We used the gym at 7am, a nice well equipped facility, and the pool looked nice also. The restaurant was ok, but expensive! We visited for dinner, my husband said the brisket was bland. The cheese board was nice, but no cutlery apart from a sharp knife was provided, and no small plates given to share. The staff were nice, but no check was done and we had to call someone over for the bill. Breakfast buffet was good, but the hash browns under cooked and the coffee awful."

"Only stayed one night"

"Excellent location, very good service overall. "

"Our stay was great, check in process was quick. Staff in the restaurant/ bar were very attentive and super helpful. The only not so good thing about our stay was that the bed was too firm and both my husband had a mediocre nights sleep. Everything else was great! "

"With kids, sofa bed was not that comfortable. Recommend getting two full beds instead. "

"Great stay and breakfast "

"Just back from 2 nights stay at the hotel; I really wished it was longer. Enjoyed it very much. Perfect "

"We had a pleasant stay at this hotel."