「Some of the basics were not provided on our stay so really wasn't worth the money.
Communication - didn't receive the check-in details by email as instructions said. The day before the stay I tried to contact the host multiple ways, including Hotels.com support x 2, with no luck. Eventually on the day of the stay I was told I would get the information at 12pm. At around 1pm I had not received the information so chased again. Was finally given the information at 2pm but was rudely told that...
「Staff were helpful and friendly but property is very tired. Paint is peeling in bathrooms and bedroom, and the room smelt slightly damp. There were no electric sockets near headboard, we needed an extension cable running across the room. Corridor was in severe need of vaccuming. The property needs redecorating and deep cleaning.」
「This guest house is our place of choice in Tunbridge Wells. It is family run, economically priced, and has always been convenient for us over many visits. They have also responded to special requests due to health issues. Thank you.」
「Our stay was good. Very clean, had stuff like coffee, tea, sugar, washing up stuff and was an equipt kitchen with fridge, toaster, kettle, microwave and hob. Was plenty of parking which was great. 」
