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"Excellent hotel, great staff, nice comfortable and clean rooms and the best part is that’s it’s right at Terminal 2! "

"Everything was as expected "

"The hotel was a major disappointment. The room lacked even basic furniture—there was no chair, no small table, and not even proper towel hangers. Towels were left on the bed, so you had to put them on the floor if you wanted to sleep comfortably. The overall cleanliness was poor, and on top of that, they charge an extra fee for daily room cleaning, which is unacceptable. The internet was also down for more than 10 hours during my stay. I would strongly recommend staying somewhere else—almost any other option would be better. "

"We arrived at the hotel early and were able to check in early, which was really helpful as we had just landed after an overnight flight. We were also given the opportunity to upgrade, which was worth every penny in terms of the access to club facilities. I will be staying here again on my next trip."

"No food available in room after 10pm despite website and room info stating otherwise "

"An Enjoyable stay "

"Very clean throughout, comfortable beds and handy for the shops, bus station and tube stations in Hammersmith "

"Wonderfull Everything is perfect for the guests Thank you My kind regards"

"Very nice and central location "