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「Charming. Love the proximity to the lake. The pool is wonderful. Food is very good. Staff very friendly and hard-working. If the weather is very hot opt for a lower floor. We stayed on the 4th floor and it was very hot and some of the windows did not open. We are hearty and made it work with a fan and cold swim before bed but it was not ideal. The view is fairy-tale-like. Would go back and get a lower floor with balcony」

「Some staff were wonderful, others mediocre at best. Server at the restaurant told us to order everything together then forgot the appetizer. We were charged an extra 16CHF at the end of the stay that wasn't ours but was charged to the room, surely a mistake but their systems are unfortunately very old and they either can't look it up or don't care to, and the server likely didn't confirm at the time that the room was correct. The hotel appears short staffed so it makes sense this happens. I...

「Wonderful stay, friendly staff, amazing breakfast thank you very much!」

「The staff were very helpful and kind. The wait staff at the restaurants were wonderful. The employees go out of their way to ensure the guests are happy and satisfied. The room and the view of Lake Luzern was great. The hotel grounds are currently under construction for upgrades.」

「We had an incredible time enjoying the views」