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"Good location for King’s Cross station- room and internet all good- option of late check out was helpful "

"Excellent Staff #1 in hotel, housekeeping & restaurant. Room very clean. I don’t recall any amenities. Rooms are European small however hotel rooms are small in Tokyo too. designers of hotel room should have chosen beds that allow one to slide their suitcases or other baggage under the bed. The poor room design makes it difficult to maneuver. Also disappointed with Expedia. I had a terrible accident after 3 days of stay. I ended up in hospital ER, surgery & PT for 9 days. My partner stayed in the room and negotiated w staff more days and a room closer to elevator for my recovery days before flying home. Since I registered under Expedia the email only came to me once. In the midst of all my pain and PT in hospital I missed the email. I received no phone calls from Expedia to confirm my extension. Due to no confirmation/payment the hotel took all of our belongings & baggage out of the room I held in storage until my traveling partner arrived to pay via her credit card. Quite upsetting & caused a lot of unnecessary problems & waiting delay in getting our baggage. Regards, Ann"

"Clean room Quiet and dark at night Courteous staff "

"Extremely satisfied with the hospitality and excellent service all around. I would recommend your hotel and I will be back again soon. Thank you for your service "

"Staff were incredibly helpful "

"Everything was fabulous! "

"A1 Good stay, Nice bonus breakfast "

"Room was very clean, location convenient, staff extremely accommodating. "

"Comfortable, very friendly staff and lovely touches to make you feel welcome"