6/10 (普通)
terumi
家族旅行
2023 年 10 月 1 日
気になった点 : スタッフとサービス、設備とサービス
When I booked a room for 3 people(me and my husband +my father) it said “3 Twin Beds OR 1 Double Bed and 1 Twin Bed” and I requested “3 Twin Beds”AND THEY CONFIRMED. But it was 1 Double bed 1 extra bed that my 90 years old father needed to sleep on the small extra bed… At the site, I claimed ‘You’ve confirmed “3 twin beds”! But they said we don’t have rooms other than that. I asked ‘ Why did you put “3 Twin Beds OR 1 Double Bed and 1 Twin Bed” in the first place, then?!’ the clerk in the morning said ‘ I don’t know. I’m just working here, This is not my hotel.’ There are no manager at the hotel.
terumi
2023 年 9 月に 2 泊滞在