ヴァレリアノ ルネンセのプールのあるホテル

「残念な事に予約が取れていませんでした。チェックインタイムまで時間があったのでマップでも貰おうと思いホテルに行きついでに宿泊の確認をした所PCの不具合で予約が入っていないとの事。結局そこから1時間(車で)の場所のホテルを紹介され事無きを得ましたが不安でした。今後この様な事にならない様に気をつけて下さい。お願いします‼︎」

「Sehr freundliches und hilfsbereites Personal.」

「This eco-friendly hotel is a hidden gem. The house is comfortable and clean, situated in the mountains. The couple that run the hotel are AMAZING. They were very much on top of supporting our family while we stayed there. 」

「Extremely difficult and stressful check-in process that made very little sense and turned what should have been a simple arrival into a frustrating experience. The host was also quite rude and made us feel as though our responsibility was to look after the apartment for the next guests rather than making us feel welcome. We were even told we should clean certain things for the next guests shortly after arriving, which was an odd and disappointing way to be greeted. To make matters worse, we...

「Hotel is outstanding, it’s over 500 years old and it’s immaculate, food was great, very quiet, first time we have ever stayed in a Palace, room was large with a King bed. My only criticism is that it doesn’t have a true shower. Staff were so polite and accommodating ….we loved the place. Shout out to Lucia who checked us in made us feel so welcome. Appreciated Irina’s help this morning on the check out. 」

「Staff friendly and helpful from the gentleman to the desks host」