Utonai-ko Sanctuary

We stayed for a total of four nights. The first night was for the Junior Suite for two adults and three children, in room 1309. For the rest of the nights, we reserved the King Suite, in room 1009. Our original travel plan was changed, and about a month out, we cancelled a stay in Otaru, and added a night at Randor. Randor messaged me that we would need to book a separate reservation for a separate room due to availability. Upon arrival on the 8th, I asked what the difference was between the room for the 8th and the remainder of the stay, and neither of the front desk staff knew. They assumed the King Suite is bigger. I asked that if there isn't much difference, we would prefer to stay in the first room so we didn't have to pack up, check out at 1100 hours, and recheck in at 1500 hours. They told me that we cannot keep the same room due to availability. So in the afternoon of the 9th when we found that the rooms were exactly the same, we were very disappointed. The view from the 10th floor was now less of a view, as it was blocked from some of the nearby buildings. King Suite rooms (Type G1) are on the 10/12/14th floor, Queen Suite rooms (Type G2) are on the 9/11/13th floor. Both are 91 sq m with the same layout. If the King and Queen rooms are identical, a suggestion for Randor would be to make the room designation the same so that there's no confusion. Checking in and out with children is very inconvenient.