Find hotels in Upper Geyser Basin, Yellowstone National Park

"yes"

"This is our first time staying at the Holiday Inn in West. We stay in West a lot for snowmobiling & this has been on our list of places to try & I'm SO glad we did! The room was a great size with 2 queen beds & a sitting area. Everything was nice and clean. The property texted us before arrival for any questions we had - I confirmed my husband's name was on the reservation since he would get there before me & asked about snowmobile trailer parking. An actual human responded which was nice. Unfortunately, when my husband got there to check in the person at the front desk (Geoff) gave him a hard time and said his name wasn't on the reservation. I had to call and speak with Geoff and then he finally looked in the reservation and saw that my husband's name WAS on the reservation & saw the entire conversation I had with the person a few hours earlier. This was the only hiccup we had during our stay. At first the $15 amenity fee seemed a little excessive but then we realized ALL the amenities that were included (game room, pool, nightly delicious fresh cookies, an assortment of ice creams -which I think my son ate his $15/day in, discount at the restaurant and kids eat free, and free guest laundry - which we didn't utilize this time but it's a great perk!) My kiddo loved that the pool had a giant TV with family friendly movies playing all the time - he even made a request for the next night & sure enough they had his movie on! "

"Room was spacious and clean, good energy at the hotel in the winter!"

"All good"

"Great quiet space, beautiful spacious cabin. Very pleased for the money."

"Yes"

"We used to stay here all the time when it was the Days Inn & we're not very impressed with the Hilton way... The updated rooms were nice, but no carpet made the hotel pretty loud & the floors wet because MT in winter = snow on boots. Parking was a nightmare - free for all & they definitely needed to push some snowbanks back to open the area better. Digital key never worked. Staff was very friendly but not very attentive to what was going on in the pool area - there was a large group of unsupervised young teens there. Saturday morning, we had to get the attention of the GM because they were climbing up the slide & making unsafe decisions -climbing over the railing, etc. He responded pretty quickly but the kids had left. On Saturday night a large group were causing issues & not paying attention to the younger kids in the pool - a teen almost body slammed his friend into my 4 year old. I did hear later in the evening they caused some damage in the remodeled pool area which is really unfortunate because this area is great! Also, the vibe does not match the MT way - not sure why cleaning staff was in ties & vests? or bowling shirts? We will never go back to the restaurant on property - the breakfast was horrible - uncooked potatoes, unrecognizable sausage, staff that literally did not care that our food was horrible. Fire alarm went off at 5am....really rude awakening & 0 communication from the property. We were offered some "hilton points" for our troubles - laughable...."

"the staff was great especially the young guy who checked me in. I want to say his name is Derrick or something like that. He was the best."

"Excellent customer service! Great rooms!"