Unzen Jigoku Hell

Hotel staff was very friendly on check-in, lobby area very clean and neat, but dates some, especially including look of mix of furniture in lobby lounge area. Room was small, however nicely appointed with all I needed. The hallways of the hotel were immaculate and sparkled. The bathroom was very clean, however the room itself needed a serious deep edge-vacuuming. Dust could be seen along the edges of room and under the nightstand opening at the floor. Breakfast buffet offered multiple choices, included hot breakfast with Japanese options and continental options. Very nice breakfast. Onsen was very enjoyable and seemed to be kept very clean as well. Slippers and house clothes provided were not available for "larger" guests, but provided for average sized - one size fits most. Not the highest quality, but nice touch. Hotel provides a free hourly shuttle during day to downtown train station. Very convenient to go shopping, lunching, or to depart on train. As a side note, the hotel is a wedding destination hotel and specializes in large events. It is also located directly across from a small marina with attractions and restaurants.

The hotel was lovely with spacious guest rooms with lots of luxurious details. The room lacked practical facilities like a place to put your clothes or suitcases which meant it looked cluttered all the time. The front desk staff were pleasant when they were there but seldom were able to be helpful. We were told that none of the restaurants on the property were open despite their posted hours, there was no option to send out laundry and even that there were no umbrellas available to borrow during a downpour. It was comical after a while! All in all, too much focus on luxury and not enough on the daily details.