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Hoshino Resorts KAI Unzen

3.0 star property
A peaceful retreat near Hell's hot springs where travelers can savor a traditional Japanese breakfast and find tranquility in the natural surroundings

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Hoshino Resorts KAI Unzen offers a serene escape with authentic Japanese breakfasts and free in-room WiFi. The smoke-free property is near Unzen Ropeway and Unzen-Amakusa National Park. Guests enjoy elevator access and can have coffee or tea in the welcoming lobby.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

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  • 1 bedroom
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  • 4 Twin Beds
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About the neighborhood

Unzen is home to Hoshino Resorts KAI Unzen. Unzen Jigoku Hell and Hara Castle Ruin are notable landmarks, and the area's natural beauty can be seen at Unzen-Amakusa National Park and Shimabara Sports Park. Don't miss out on a visit to Shimabaraonsen Yutoroginoyu. Visit our Unzen travel guide
Map
854-0621, Nagasaki, Unzen, 321 Obamacho Unzen

What's nearby

  • Unzen hot springs is a great location if you don’t want to take the time to drive to Beppu. Fukuoka, Nagasaki, and these hot springs are all within a few hours drive! #culture
    Unzen-Amakusa National Park
    1 min walk - 0.0 km
  • Unzen Jigoku Hell
    3 min walk - 0.2 km
  • Vidoro Museum
    4 min walk - 0.3 km
  • Unzen Toy Museum
    4 min walk - 0.4 km
  • Mt Unzen Visitors Centre
    13 min walk - 1.1 km

Getting around

  • Shimabaragaiko station
    30 min drive
  • Nagasaki Airport (NGS)
    75 min drive

Restaurants

  • 食楽大盛
    12 min drive
  • グリーンテラス雲仙
    4 min walk
  • 雲仙ドライブイン もみじ
    6 min drive
  • 雲仙地獄工房 温泉卵販売
    2 min walk
  • 洛粋
    2 min walk

About this property

Hoshino Resorts KAI Unzen

Hotel near Unzen Jigoku Hell
Located close to Unzen Ropeway and Unzen-Amakusa National Park, Hoshino Resorts KAI Unzen provides free Japanese breakfast, an indoor mineral hot spring (onsen), and a restaurant. Stay connected with free in-room WiFi.
You'll also find perks like:
  • Free self parking
  • A roundtrip airport shuttle (surcharge), an elevator, and coffee/tea in the lobby
  • Smoke-free premises
Room features
All 51 rooms offer comforts such as air conditioning, as well as perks like free WiFi and safes.
Other conveniences in all rooms include:
  • Hair dryers and shampoo
  • Heating, housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Free uncovered self parking on site

Food and drink

  • Free Japanese breakfast available daily 7:30 AM to 9:30 AM
  • A restaurant
  • Coffee and tea in common areas

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (on request)

Spa

  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Hair dryer
  • Shampoo
  • Toilet paper
  • Towels provided

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 9:00 AM - 8:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child per adult, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: JPY 1800 per person (one-way)
  • Airport shuttle fee per child: JPY 1800 (one-way), (up to 11 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is not required for transportation to and from this property
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Hoshino Resorts KAI Unzen Hotel
Hoshino Resorts KAI Unzen Unzen
Hoshino Resorts KAI Unzen Hotel Unzen

Frequently asked questions

Is Hoshino Resorts KAI Unzen pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hoshino Resorts KAI Unzen?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. After-hours check-in is not available.

What time is check-out at Hoshino Resorts KAI Unzen?

Check-out is at noon.

Does Hoshino Resorts KAI Unzen provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of JPY 1800 per person applies.

Where is Hoshino Resorts KAI Unzen located?

Situated in Unzen, this hotel is steps from Unzen Jigoku Hell and 2.1 mi (3.4 km) from Unzen Ropeway. Unzen-Amakusa National Park and Hara Castle Ruin are also within 12 mi (20 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hoshino Resorts KAI Unzen Reviews

9.6

Exceptional

9.8

Cleanliness

9.2

Amenities

9.4

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 44 out of 53 reviews
Rating 8 - Good. 6 out of 53 reviews
Rating 6 - Okay. 1 out of 53 reviews
Rating 4 - Poor. 2 out of 53 reviews
Rating 2 - Terrible. 0 out of 53 reviews

Reviews

Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent meals, staff facilities. Book it you won’t regret !
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Hoi Kwan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice onsen hotel in a small, quiet town. Dinner and breakfast were delicious and made with local ingredients. Noon check out time was amazing for a relaxed breakfast and morning soak.
Stayed 1 night in Oct 2024
Verified

8/10 Good

Mei Yee Cordelia

Liked: Cleanliness, staff & service, property conditions & facilities
The room and private spa are both very nice
Stayed 1 night in Apr 2024
Verified

8/10 Good

Hing Fan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdoor spa is good
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, clean and comfortable rooms, and a lovely open-air bath with a great atmosphere. The morning power walking activity was a fantastic way to start the day. Only downside—due to a recent landslide, the usual forest view is currently partially available.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely experience

Beautiful onsen with friendly and helpful staff. The multilingual staff are available
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful onsen resort with fantastic food

Lovely, clean hotel with stunning vistas and gorgeous rooms. Staff were fantastic, friendly and helpful. I cannot say enough about the talented chef and the wonderful menus that change daily. The food is well presented, pleasantly served and tastes incredible. I highly recommend the Hashino Kai Unzen.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just WOW

We choose a room with a private hot spring offers a serene escape, luxurious amenities, and stunning views. Perfect for relaxation and rejuvenation, it’s an unforgettable wellness experience. Highly recommended!
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

LAP YAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel location is just 15 seconds walking to the main attractions. Service and facilities are impeccable. The in room spa is large as it’s taking up the width of the entire balcony. We had a lovely stay here and would definitely recommend this hotel if you travel to Unzen.
Stayed 1 night in Feb 2024
Verified

8/10 Good

Sai yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and good service But the restroom use the sensor lighting. Not convenient at restroom. 1 min switch off lighting.
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice accommodation and great meal

New hotel so all the conditions are very well. Staffs are helpful and English speaking quite good. Onsen is beautiful and comfort. Meal is course by course that’s excellent taste. But the landscape view has just been destroyed by landslide recently, so in the room you’re facing the “real” hell slope
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property. It’s set in such a beautiful location. We choose a room with a private onsen, set on a balcony overlooking the mountain. It was quite an experience soaking in the tub watching the snow come down. The dining experience was great and food was delicious. Staff were friendly and welcoming.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
nice stay
Verified

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
It is a nice place for onsen. The hotel stuffs were nice and helpful.
Stayed 2 nights in Jul 2024
Verified

8/10 Good

kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels.com is a bit chaos when I booked the hotel. I booked 3 persons room but Hoshino only got ready for 2. Anyway, I did request them to arrange 3 beds in a room onsite. They agreed but dinner can't be ready in the beginning. Finally, one of the managers helped me to rearrange everything. So dinner and bed were nicely arranged eventually. I do appreciated.
Stayed 1 night in Apr 2025
Verified

6/10 Okay

Ng

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
以星野的品牌，它的服務水平低，性價比不高。例如酒店大門沒有接待，要自己搵行李車送行李去大堂內，到大堂接待處沒有人主動協助辦理入住手續，甚至沒人理睬，沒有清楚介紹酒店設施活動，比一般普通的溫泉酒店服務，甚至是連鎖平價酒店還低。 就算硬件不錯，也不值這個價格。
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Kar Wing Venus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
對於星野集團名下的酒店來說，雲仙算是很不錯的選擇。首先，位置在雲仙地獄咫尺附近，無論位置和觀景都非常美麗，房間有大型落地玻璃，可望見雲仙地獄的景觀， 十分壯觀。其次，一泊二食的餐飲均非常有特色及用心，除了食材新鮮時令，還有職員用心介紹。飯店內的溫泉水溫度和泉質也十分好，感覺非常舒適。另外，還有活板印字體驗可預約和閱讀區，可讓遊客體驗。最重要是員工的服務態度非常優質，令人客賓至如歸。總括來說，如果有機會到雲仙住一晚，這兒必定是首選。
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Yeonji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

호시노가 운젠에 가면..

운젠의 매력을 느끼게 해주는 호시노 공간의 고요한 세련미와 친절한 서비스가 좋았다.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

laure

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Magnifique hôtel

Magnifique hôtel. Très bien placé avec un onsen extérieur magnifique. Les repas sont très bons.
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店環境清幽；員工殷勤款待；房間大，內部裝飾很好；食物質素佳；溫泉設施一流。簡直是度假級享受！
Verified

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice experience

Beautiful property and incredible service. In room onset was nice, main onset was a little plain and small.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Yuk Chun Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店整體環境很舒服，主要景點就在酒店附近。房間很舒服，悠閑地渡過了整個下午，酒店提供文化體驗很有趣。
Stayed 1 night in Jun 2024
Verified

4/10 Poor

Da

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
用不便宜的價錢得到了以下的評價服務 優點- 環境優美，建築非常特別 缺點- 某位男接待的職員溝通能力有很大改善空間 房間很暗 壞冷氣，用餐途中很炎熱 私人風呂沒有私隱，因為對面正在工程中
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Cheuk Lun Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店非常新淨設施齊全，但周邊沒有太多景點
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Wai Shan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

謝謝雲仙界的團隊

如想找一間滿分的酒店， 就是這裏。地點、房間、環境、服務、設施無懈可擊，年輕的員工總面帶微笑，服務細緻，到位貼心，英語能力佳。我住在這裏三晚，品嚐了3次早餐和3次晚餐，料理長精心設計的菜單，不單只沒有重複，每張菜單更迎來不同的驚喜，加上當地的新鮮食材，離開餐卓時十分滿足。
Stayed 3 nights in Feb 2024