University of Surfing

did not eat in the hotel

This was a nice surprise, better than what was expected. Excellent location to Pier 39, clean rooms, comfortable bed, and very polite staff.

The hotel location was premium and the amenities outside were cool. The hotel advertised they had a cafe and coffee shop but they do not. Also the resort fee is an extra cost with in my opinion no benefit, it is not a resort and paying that much to get free marshmallows packs for smores is extreme. There is no pool or resort amenities to warrant the cost addition. Our room was ok but it needs some serious maintenance, the shower handle completely fell off. Our first impression was a cranky, not friendly front desk staff and left a bad taste from the start. The water fill stations were a nice touch but not mentioned at all by the front desk. The gym is in poor maintenance- the mat rack almost fell on my head as it wasn’t properly fastened to the wall. For two days we dealt with weed smells so bad in our room it was like we were the ones smoking it, I mentioned it to the front desk and they could have cared less. For the cost of the hotel would look at other options if we go back.