Tumbalong Park

Hotel overall looks outdated. Does nor seem like a 5 star hotel

I recently stayed at YEHS Hotel Sydney Harbour Suites after booking a double room through Expedia. A few months before our trip, I called the hotel directly to upgrade the booking to a two-bedroom apartment for three people. I was assured the change had been recorded, but unfortunately, when we arrived late on a Friday night, only the original double room was available. To their credit, the staff did their best to help. They quickly provided a temporary fold-out bed so we had somewhere to sleep for the night, even though it made the room very cramped. We were considering finding alternative accommodation the next morning, but the team came through and moved us into the two-bedroom apartment we had originally requested. The rooms were clean, the bed linen was fresh, and the beds were comfortable. The staff remained friendly, professional and helpful throughout, despite the frustrating situation. The only other downside was that one lift was out of service for the entire weekend, resulting in waits of up to 10 minutes. At one point both lifts were unavailable, meaning we had to use the stairs. My biggest takeaway is to make any booking changes through your original booking platform, such as Expedia, rather than contacting the hotel directly. Overall, once the issues were resolved, we enjoyed a comfortable stay thanks to the helpful staff.

We were very happy with our room We were not at all happy with our room being serviced, first night turned jug on and it blew a fuse took ages to fix Never got tea bags and sugar replaced daily had to ring to ask them to do this (Six out of the ten nights) No vacuum cleaning No toilet cleaned in the Ten days we stayed 🙁 disappointing