デザイン キャビン キングベッド 1 台 ガーデンビュー | テラス / パティオ
利用可能日を確認

ペペム ホリスティックエクスペリエンス - アダルトオンリーの口コミ

3.5 out of 5
ペペム ホリスティックエクスペリエンス - アダルトオンリー
Carr. Cancún - Tulum, Cenotes Sac Actun, Tulum, QROO

口コミ

8.0

とても良い

評価 10 - 27 件の口コミ中 17 件が非常に良い" "
評価 8 - 27 件の口コミ中 1 件が良い" "
評価 6 - 27 件の口コミ中 4 件が普通" "
評価 4 - 27 件の口コミ中 2 件が不満" "
評価 2 - 27 件の口コミ中 3 件が非常に不満" "

8.8/10

清潔度

8.8/10

スタッフとサービス

8.0/10

設備とサービス

8.0/10

施設のコンディションと設備

9.2/10

環境への配慮

口コミ

6/10 (普通)

Ricardo

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Muy bonito el lugar, tranquilo y forzosamente debes tener auto para moverte. Instalaciones muy bien, comodas y tranquilas. Desayuno muy mal si esta incluido solo tienes 1 opción que no varia en toda la semana: 1 huevo revuelto, jugo de Naranja pequeño, cafe y poco de fruta con una mitad de pan tostado. No tiene aire acondicionado, se meten ratones a tu cuarto si tienes algo de comida, la cocina solo una pequeña plancha no es posible cocinar nada. Baños si privacidad. No tienes sufucientes ganchos para colgar la ropa ni espacio para guardar nada. La descripción de las habitaciones en la pagina no describen la realidad

10/10 (非常に良い)

Danijel、CALGARY

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I had wonderful time at Pepem.
2023 年 12 月に 1 泊滞在

6/10 (普通)

alex

2023 年 7 月に 2 泊滞在
Pepemからの返信 (投稿日 : 2023 年 8 月 27 日)
thank you Alex for visiting us in Pepem

10/10 (非常に良い)

Tania

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
si quieres estar en contacto con la naturaleza y estar en calma, esta es tu mejor opción, las instalaciones son muy bonitas, es una aldea que esta en medio de la selva rodeado de cenotes hermosos, lo recomiendo ampliamente, además de que la atención de todo el staff y la cocina es buenisimo, sin duda volvería
2023 年 6 月に 4 泊滞在
.からの返信 (投稿日 : 2023 年 7 月 11 日)
Tania muchas gracias de parte de todo el staff por tu comentario, pero sobre todo por tu linda energía. Fue un placer poder atender y satisfacer cada necesidad. Esperamos vernos nuevamente.

10/10 (非常に良い)

john

2023 年 3 月に 3 泊滞在
Leoからの返信 (投稿日 : 2023 年 4 月 21 日)
We appreciate your comment, thank you for choosing us, we hope to see you again soon. Greetings from the Pepem Staff

10/10 (非常に良い)

Nia Elizabeth Krishna

グループ旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Spent a week here. Lovely grounds. Very peaceful. We were aware of this before hand, but I would recommend renting a car or scooter as it is quite far from the beach. But you can definitely spend a few days at the different cenotes that are in walking or cycling distance.
2023 年 3 月に 7 泊滞在
Leoからの返信 (投稿日 : 2023 年 4 月 21 日)
It was a pleasure to receive you, thank you for your energy, very beautiful, we are waiting for you again, greetings from all the Pepem Staff

4/10 (不満)

宿泊されたお客様

良かった点 : 清潔度
Not very ECO at all.
Limited parking, on a busy and dusty road, with work vehicles driving through as early as 5:30 AM. While there is a noise curfew at 11 PM, a Cenote area across the street was celebrating a wedding late into one of the evening’s with extra loud drum noise and music. Other guests complained as well, but nothing could be done. Huge piles of trash were stacked across the road, and it cooked in the heat and wafted through the air. Our final evening, we ordered dinner and the chicken made my husband very ill. He was up all night long with severe stomach pain and diarrhea. When I mentioned it at check out, it was of no concern to the staff at all. We were charged full price his meal regardless. The staff were nice and friendly, but I felt they could have made this right. Overall, I wish we would have stayed somewhere else.
2023 年 2 月に 2 泊滞在

10/10 (非常に良い)

Ernest Edward、Azle

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I highly recommend this place it was exactly what we were looking for. The staff was amazing and the chefs amazing! hands down to the chefs.
2023 年 2 月に 4 泊滞在
Diegoからの返信 (投稿日 : 2023 年 2 月 12 日)
Ernest! It was a really pleasure meeting you and Yesenia :) I'm very happy that you enjoy your stay with us! And I hope to see you in the future here in Pepem! Thanks for everything!

10/10 (非常に良い)

Amy M、Castaic

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Absolutely, amazing! I traveled alone and stayed at Pepem Eco for five days. Lucy Mark goes all the staff were absolutely wonderful. The food is excellent especially the shrimp tacos but you can also get an amazing risotto or fish in a green Molé. All delicious I was there a few days before New Year’s, and they offered a Tamiscal with a local shaman. It was exactly what I needed to leave this year behind and head into the future with open eyes hears heart and mind, the owner, Juan Carlos even attended the Temescal with his wife, and we all ate and drank together afterwards. They offer free bicycles so you can bike to the mini cenote’s all in very very close proximity, the cenote pool they have is absolutely beautiful. There is a yoga Palapa, massages available, you could stay for weeks and never be bored. Oh how I wish I could!
Pepem Eco Hotel Tulum at the Jungle- Adults Onlyからの返信 (投稿日 : 2023 年 1 月 7 日)
Dear Amy MOn behalf of the Pepem Eco Hotel Tulum at the Jungle family, we would like to extend our thanks for giving us the opportunity during your recent visit.We are very happy to have generated such a gratifying experience with your kind and incredible comments, which is very encouraging to continue betting on offering quality vacations in Tulum. We are pleased to know we had the opportunity to join us in our Temazcal.Hoping to continue counting on your future visits and remaining at your entire disposal.

10/10 (非常に良い)

Eric、Grand Prairie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing place to stay at if you want to be one with nature and enjoy the sounds of creation without having the distraction of the everyday life. Enjoy a wonderful meal prepared by chef Marcos and his excellent staff. He accommodated us and prepared a delicious meal not on the menu specifically attending our taste buds. Amazing cenotes at walking distance from the property that you dont want to miss. Cant wait to visit again.
2022 年 7 月に 4 泊滞在
Michelle Leyvaからの返信 (投稿日 : 2022 年 7 月 14 日)
Dear Guest, Thank you very much for your comment, it is a pleasure to know that your stay was to your total satisfaction. We will continue working on improvements in order to continue providing you with an excellent service. We hope to have your visit again.

8/10 (良い)

Obed

良かった点 : 清潔度、スタッフとサービス
Cool Stay
It was definitely an experience. A good one! But like most, the photos and instagram posts looked better than actually being there. I felt like being that we were in middle of the jungle, literally, there would have been more accommodations. We thought they would have a yoga instructor on site as shown on their instagram page but they didn’t. They had the space where we could do it ourselves. No room service options, at least not to our knowledge + I seen nothing regarding spa treatment. The pool was on maybe 2-3 days while we were there which was an inconvenience being that the pool fills up easily with leaves and dead bugs. And our stay was for 11 days. Having about 4 cenotes at walking or biking distance was great! We did 2 of them but I still think having the pool ready for us would’ve been best considering it was steps away from our cabana. The food was really good. And the staff was super friendly. It was about 40 mins away from Tulum Beach (not their fault) so we opted to leave early and stay by the beach for the remainder of our vacation. FYI; make sure to rent a car because paying for taxis gets ridiculously expensive. This particular hotel is far from everything!
2022 年 4 月に 11 泊滞在
Michelle Leyvaからの返信 (投稿日 : 2022 年 5 月 10 日)
Dear Guest, Thank you very much for your comment, it is a pleasure to know that your stay was to your total satisfaction. We will continue working on improvements in order to continue providing you with an excellent service. We hope to have your visit again.

2/10 (非常に不満)

Greysi

グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Horrible overall
2022 年 3 月に 4 泊滞在
Michelle Leyvaからの返信 (投稿日 : 2022 年 4 月 5 日)
We are sorry that your stay was not as good as you expected. We note your comments and we will take them into account to offer a better experience to our guests. Thanks for your opinion.

10/10 (非常に良い)

Victoria

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Beautiful & Peaceful! I will be back
2021 年 12 月に 1 泊滞在
Hotel Coordinatorからの返信 (投稿日 : 2021 年 12 月 10 日)
Thank you so much for taking some of your time to share this review. We would like you to write your opinion of your stay on the Expedia Group website. This will allow us to know what you have liked about the service and will help other travelers to get an idea of ​​what it is like to stay with us. Come back soon!

10/10 (非常に良い)

Luis

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Pepem Eco is a fantastic place to stay. Our room was perfect, it had a small pool, and glass all-around. The staff was awesome, Fernando and Sol took great care of us. Food was great, drinks were great as well. Beware, there’s no AC in the room, but at this time of the year we didn’t really need it, as it was cool enough during the night.
2021 年 12 月に 3 泊滞在
Hotel Coordinatorからの返信 (投稿日 : 2021 年 12 月 7 日)
Thank you so much for taking some of your time to share this review. We would like you to write your opinion of your stay on the Expedia Group website. This will allow us to know what you have liked about the service and will help other travelers to get an idea of ​​what it is like to stay with us. Come back soon!

6/10 (普通)

Saul

2021 年 11 月に 4 泊滞在

10/10 (非常に良い)

Andres

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great! it's lovely to be in the middle of the jungle yet with all the comfort needed. The Pepem villa with panoramic view is incredible! Access to the property is a bit difficult and taxis are expensive so it's worth considering renting a car.
2021 年 10 月に 2 泊滞在
Hotel Coordinatorからの返信 (投稿日 : 2021 年 11 月 2 日)
Dear guest, Thank you so much for taking some of your time to write this review! We will share this with the staff you mention to let them know to keep up the amazing work. Thank you so much for sharing your experience with us. We hope to see you again soon.

10/10 (非常に良い)

Janette

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Pepem is an eco hotel. It’s a wonderful place if you want to disconnect from the world. We didn’t encounter a lot of bugs like other reviews said there would be but it is in the middle of the jungle so be prepared. Also, there’s no wifi in the rooms nor hot water. We did love that there’s a small restaurant down the road called “Juanita’s” very good and affordable. There’s also a lot of cenotes around the area, our favorite one was “dos ojos” which you can find in front of the restaurant. Overall we enjoyed our stay and the staff was amazing.
2021 年 10 月に 4 泊滞在
Hotel Coordinatorからの返信 (投稿日 : 2021 年 10 月 13 日)
Dear guest, Thank you so much for taking some of your time to write this review! We will share this with the staff you mention to let them know to keep up the amazing work. Thank you so much for sharing your experience with us. We hope to see you again soon. Best Regards.

6/10 (普通)

Salvador

良かった点 : 清潔度、スタッフとサービス
気になった点 : 客室の快適度
This please is absolutely beautiful & breath taking views, but so scary!! The drive to the hotel is about 2/3 miles deep into the jungle no lights or scenes of security- it’s very on edge point watching every movement bc you seriously feel that you can get kidnapped!! The room is all ECO friendly no AC no ceiling fans, the staff asks that you charge your phones or electronics during the day as it’s all solar powered. There are no walls it is all screen windows- bathroom is see through windows felt like the neighbor Could see me- at night you hear the frogs underneath the flooring as well as all the other wild life- I had the unfortunate experience of finding huge bugs on my bed!! So, even though this was a beautiful & Romantic it is not comfortable if you’re not an all green individual or looking to feel 100% safe -
2021 年 8 月に 4 泊滞在
Hotel Coordinatorからの返信 (投稿日 : 2021 年 10 月 7 日)
Dear Guest. We are really sorry to learn you did not have a satisfactory experience with us. We thank you for your comments, we will make sure the management knows all this.

2/10 (非常に不満)

Nalleli

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
This property is beautiful and has a great echo friendly concept, but it’s just not for us. There should be some kind of “warning” on what you are getting in to. Too many mosquitos outside as well as inside (all over the house). My husband and I got bitten everywhere from head to toes. No AC they only had one very small fan. The pool was empty when we got there had to wait around 1 1/2 hrs for it to get filled. Once we get in the pool water was beyond cold. The next morning we had NO hot or at least warm water to shower. It was a very unpleasant experience.
2021 年 9 月に 1 泊滞在
Hotel Coordinatorからの返信 (投稿日 : 2021 年 10 月 2 日)
Dear guest. We are really sorry to learn you did not have a satisfactory experience with us. We thank you for your comments, I make sure the management knows all this. Best Regards. Saul Reyes.

10/10 (非常に良い)

Magda

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Nuestra estancia estuvo muy agradable es un lugar muy inspirador. Lo único que recomendaría es que confirmaran el tipo de cabaña que reservan, ya que al llegar la cabaña que habíamos reservado estaba en remodelación y nos dieron una más pequeña y dijeron que nos reembolsarían el cambio pero la diferencia realmente es nada 7usd y aun no se ha reembolsado ésta. Sobre todo por el tipo de cabaña que habíamos visto en las fotos. De ahí en fuera el lugar nos encantó!
2021 年 9 月に 1 泊滞在
Coordinador.からの返信 (投稿日 : 2021 年 9 月 29 日)
Agradecemos mucho tu comentario. Tomaremos en cuenta tu recomendación para evitar que suceda de nuevo. Apreciamos nos hayas visitado.

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My experience was amazing! One of the best places i ever stayed at. The only bad thing, are the mosquitoes which is totally understandable, this place is in the jungle. Just have a lot of mosquitoes spray and you ll be fine. Amazing! Stuff very very very VERY NICE. I would repeat the experience anytime! Thank you!
2021 年 7 月に 7 泊滞在
Sabyna Domingos からの返信 (投稿日 : 2021 年 8 月 3 日)
Thank you so much for your comments, in Pepem we work very hard to offer a service with quality and warmth. Hope you can visit us again in a near future.

10/10 (非常に良い)

宿泊されたお客様

2021 年 6 月に 4 泊滞在

10/10 (非常に良い)

Jairy

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 6 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Pepem Eco is a full embodiment of its name. The love, care & integrity placed into this project is felt on the premises & the cabins. It’s so convenient to Tulum town and beaches too! The staff couldn’t have been more hospitable. Leo spoke perfect English & is a warm and informative greeter & Blanca is a gentle and accommodating receptionist. We stayed in Kulkhan cabin which had personal parking right at the door. There is a privacy fence between cabin and road(mind this is a dirt road way out in the jungle so there is very little traffic.) Everything in the cabin and the cabin itself is locally harvested resources & therefore harmoniously created with and on this sacred land. Nestled in the jungle with a private pool and all water sourced from the cenotes, which in themselves are powerfully cleansing and healing. I really appreciated the solar power operations and the fresh cenote drinking water dispenser. It was a perfect stay with the kitchenette and fridge so we could prepare & store food. We will actually use their methods & model to build our own eco friendly home. Upon leaving we had the pleasure of meeting the owners who themselves were the embodiment of “Pepem eco medicina.” They are beautiful spirits, lights of the world, in service of the people and the planet. I look forward to returning when they will have the rest of the grounds completed with yoga Shala, temezcal, restraunt & more. These are Earth Angels creating heaven on Earth
2021 年 5 月に 3 泊滞在

4/10 (不満)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
This place is really beautiful if you’re looking to really disconnect from everything. Unfortunately, this was not what I expected. I booked 3 nights and only stayed one. The access to the road after hours is not ideal if you’re looking to go in and out of the city. Also, the place is run solely on solar power limiting your usage and no AC, only fan. The place is great if you don’t mind not having these amenities, but this is not your traditional hotel room.
2021 年 5 月に 3 泊滞在
Sabyna Domingos からの返信 (投稿日 : 2021 年 5 月 14 日)
Dear Guest thank you so much for your comment, Pepem is a Eco Hotel where we offer an option to interact with nature, to live this experience. As you mentioned in our rooms we do not have air conditioning only fan. We are glad that you came and visit us and enjoyed Tulum, we really appreciated. Warm regards

2/10 (非常に不満)

宿泊されたお客様

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Really pretty concept of a cabin in the jungle for the outdoorsy people it’s great but definitely not what we expected,too many bugs, mosquitos, The kitchen, living room area had a lot of bugs on the ground, Bugs were everywhere, on the couch, walls. I kept getting bit everywhere i would stand, and even while showering. it was very unpleasant situation to have mosquitos inside the room, i left itching my way out of there. it was hot inside they provide a very small fan, you must sleep with the bed sheets on because you will get attacked by bugs. I would definitely not stay here again, unless i am itching for a good Itch! i would have canceled and got my money money back but it was too late.
2021 年 5 月に 1 泊滞在
Dr Leo Ortizからの返信 (投稿日 : 2021 年 5 月 13 日)
Good evening and thank you for your comments, we understand your point of view and we would like to encourage you to check characteristics of the places before booking, as we mention in our announcement, we are in the Jungle, so flora and fauna of the jungle is expected to be seen. If you are itching for a jungle experience, an itch is something probable. Thanks.

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Grata sorpresa! Después de manejar unos 30 minutos de la zona hotelera de Tulum, nos internamos en unos caminos rocosos rumbo a la jungla! Y llegamos al oasis! Unas preciosas cabañas con muchos detalles que la vista no se cansaba de ver. Es desconectarte de todo y escuchar la naturaleza en todo su esplendor! Tanto de noche como de día! Nos volveríamos a hospedar aquí sin pensarlo! Excelente para parejas súper romántico! Gracias por todo a Victor que siempre estuvo al pendiente desde nuestra llegada y a todo el personal. Mil gracias!!!
2021 年 4 月に 2 泊滞在
Dr Leo Ortizからの返信 (投稿日 : 2021 年 4 月 25 日)
Muchas gracias por sus amables comentarios! estamos muy contentos de que hayan podido disfrutar de la naturaleza y conectar con con ella de esa forma tan hermosa. Esperamos verlos nuevamente, tienen un segundo hogar con nosotros.