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"The room was clean, the staff was great, and we loved the hot springs. I would recommend staying here."

"We stayed in the Standard Double Room, Non Smoking (No Extra Bed, 18 sqm). The room was clean, practical, and slightly more spacious than typical business hotels. The bathroom had a small bath tub, which is customary, and a humidifier was provided where you add your own water before switching it on. Amenities such as coffee, toothbrushes, and combs were available at the lobby’s self-service corner. Check in was smooth and the hotel already had our Expedia reservations prepared. As with most Japanese hotels, copies of our passports were taken during registration. The hotel also provides coin laundry facilities along with vending machines for drinks and beer. The location is convenient, a short walk from Matsumoto Station and within walking distance to Matsumoto Castle. While there is a shopping mall right beside the hotel, it is currently closed. The nearest active mall is further south, closer to the bus terminal. Overall, Richmond Hotel Matsumoto provided a comfortable stay in a well connected part of the city."

"Clean room, excellent staff, large room, high end amenities, great location to visit Matsumoto castle."

"Incredible value. Made is feel like special guests. Two people showing us to our rooms. A shuttle driver running after us to offer a ride to the train station (we didn't know there was one). Fantastic open bar cocktail hour. Delicious breakfast buffet. "

"The room we had was a little musty and realized that the fan in the bathroom did not work. Also, the bed was a semi double which was a bit small for two, tall but skinny adults. The room had enough space for a rolling luggage and two backpacks. Since we were traveling light, the small room size wasn’t a big issue for us. Overall, a decent place to stay for a night or two. "

"Very clean room . Staff very helpful and respectful. Breakfast choices were excellent. If I went to Matsumoto agin I would happily stay at Ace Inn"

"Very nice kind staff and clean"

"Excellent service and the food is amazing. A must stay!"