「Had a great stay. The location is a great jumping off point for LA.
The rooms were clean, modern, and comfortable. The staff were all friendly and the facilities, WiFi, pool, valet, etc. were all excellent」
「The peace of mind from having staff at the front desk 24/7 was wonderful. The complimentary breakfast, which included yogurt, coffee, tea, and bread, was more than sufficient and very helpful. My room was cleaned daily during my stay, and the housekeeping was incredibly thorough, leaving everything spotless. It was clear that the cleaning staff were true professionals.
The area also felt very safe, with a large shopping facility right in front of the hotel in a clean and secure neighborhood. It...
「I really appreciate the special wellness room they offered me!! The amenities are well prepared and the best thing is slippers, which is important for Japanese customers like us. Staffs are friendly and polite. Overall I enjoyed relaxed time in this hotel.」
"Nice hospitality and friendly communication.
But communication with room service team and front desk was not satisfactory. Several messages were dismissed. Nice clean room and restaurant with pool and gym. Nearby, shopping mall with walking distance. Convenient access from Airport."
"On the first day, my child cut their finger, and blood got on the pillowcase and sheets.
Because of this, I realized that during our 6-night stay, the pillowcases and sheets were never replaced with fresh ones—not even once. This is extremely unsanitary.
Although the housekeeper came in every day to clean and made the bed, the linens were never changed. The bloodstains remained the entire time, and that’s how I noticed this issue. It was the worst experience."
"The peace of mind from having staff at the front desk 24/7 was wonderful. The complimentary breakfast, which included yogurt, coffee, tea, and bread, was more than sufficient and very helpful. My room was cleaned daily during my stay, and the housekeeping was incredibly thorough, leaving everything spotless. It was clear that the cleaning staff were true professionals.
The area also felt very safe, with a large shopping facility right in front of the hotel in a clean and secure neighborhood. It was convenient to be able to walk and buy anything I needed.
The room was compact but had a large TV with plenty of channels, ample storage, and a spacious desk, making my stay very comfortable.
A few areas for improvement: the hairdryer was broken and not very clean, and the WiFi was weak. I hope these issues are addressed before my next visit.
Overall, I will definitely stay here again whenever I visit Culver City!"
