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"Great customer service!!! Hotel room was beautiful!"

"This is a great hotel and my preferred place to stay when I travel to DC "

"Property was beautiful and well kept service with quick or stay was perfect"

"Check in would be better if they didn’t try to upsell you to a vacation club. It happens a lot of places. "

"Staff was helpful. Having transportation from the airport and to the cruise port was fantastic."

"My flight was canceled and I had to make last-minute reservations for a hotel. I decided to stay At this property and I am glad I did. I’ve never slept in a hotel bed so comfortable. It felt like I was laying on clouds. The staff was very helpful and also very nice. I will definitely be back. "

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"The customer service is horrible no ac at 2 am "

"Bad staff service—this definitely needs to be addressed ASAP. We were stuck in Miami due to delays and hadn’t slept for days. We were really hoping that booking a nice place would lift our mood and give us some comfort. While the room itself was good, the staff unfortunately did not meet expectations. Overall, not a fan of the service at Park Central South Beach."