Find hotels near The Labyrinth At Grace, Palo Alto from ￥12,201

"Front Desk Lady did not know where my Room was located. I was given the Key to Rm. 137...2nd floor Unfortunately, the Room was NOT SEQUENCED accordingly. I had to LOOK for it. After Rm.135...136... It was a DEAD END. THERE WAS NO ROOM 137 ! I confronted this Lady . She told me to go to the other end... I saw... Rm 132..134... Still I couldn't locate my assigned Rm. 137 !!!!"

"First night we were there we got in late and they gave us room 130. I had my daughter and two grandsons with me because we were going to the children's hospital. Needless to say the my grandson dropped some water and when I went to wipe it up on the floor the towel turned dirty because the floor had not been mopped. The bathroom door was broken and would not lock. We shut the lights off to go to bed and you could see outside where the door shuts. The next morning I complained to the front desk (Victor was working) and he apologized and said he could put us in a different room. I said that’s fine so I checked the new room (rm 124) out and it seemed to be cleaner. We moved all of our stuff into the room and then my daughter went into the bathroom and saw there were pincher bugs in the bath tub. I became very upset because my grandson just had surgery and having a dirty room was not good. So I went to the office and told Victor I had enough of this place and I needed to leave this property to go find a clean place for my family. Victor stated he would refund me and at this time two days later I still have not been refunded. So to anyone looking for a clean place to stay I would check out your room before having your family stay here. The sad part is its very expensive in this area and this hotel had decent prices."

"Very convenient location with a cute café deli next-door"

"Great location"

"BAD STAFF"

"I was a bit put off by my initial view of the place. I think it lacks curb appeal. The staff was pleasant and helpful. The rooms have clearly been renovated and felt modern."

"felt safe"

"The hotel is old, with a bit of a smell in the rooms. The TV didn’t work, and every night I’d be woken up by some animal running around in the ceiling. Walls are paper thin, so noise really travelled between rooms."

"Everything was great, nice to have everything so well stocked. My grand-nephew loved dipping the net into the pool and scooping up toys. Lemons on the tree in the front yard made excellent lemonade. Maybe it is a Meyer's Lemon? Be sure to touch the dark ring around the door lock on side door to be able to see the buttons. Mitchell Park is right across the street. We enjoyed going over there often, a nice place to walk, pickle ball, and lots of playground equipment. Kirk's Burgers are just down the street. We plan to stay here again the next time."