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「Great host and hospitality 」

「All the staff were very helpful & welcoming during our stay, I would like to thank Timothy Wabuti, Konrad Wachenyi, Lucy Wanjiru & housekeeper Tabitha. we loved the location plus its also in a quiet area, close to many amenities. we had booked for a king size which was not available at reservation but the front desk moved us to a king size bed a few days after we arrived.」

「Good stay and sleep. Had Netflix and prime to watch! 」

「Really good location, shops, restaurants club nearby, withing walkable distance, everything else within 20-25 minute cab ride. Bed very comfortable. Good size balcony. Well equipped kitchen. Only 2 negatives, no washing machine and the traffic noise in the early morning is loud. Overall I really liked it and would definately return. 」

「Second time staying at The Lofts. Loved it. Will frequent more.」

「Als erstes musste ich in der Nacht 1 Stunde auf dem teuer bezahlen Flughafen Transfer warten obwohl abgemacht was das ich mit 3 Kleinkinder ankomme stand nur ein Kleinwagen wo nur mein Gepäck rein passt..diese Services kostet 28 US Dollar!!!! Sehr enttäuschend . Im Unterkunft angekommen sah alles im ersten Blick gut aus ....also eigentlich eine wunderschöne moderne Appartement nur mit der Hygiene waren die nicht wie wir uns es gewünscht hätten. Alle Betten sahen frisch überzogen 」

「The phone number registered on hotels.com is incorrect and we were unable to reach hotel. I asked the cluster guard about the Comfy Private Ensuite Guest Room, but they said they didn't know, and it took over 30 minutes to get in touch after wealmost gave up. I heard that there is a 24/7 front desk, but there was no such thing, and the room was just one of a ordinary condominium. There were many falsehoods in the contents posted on Hotels.com, and this hotel? is not recommended. I recommend Air...

「It was a scam. Got there, and they had nothing to book. Sent us to a slum location and then to another one that had no functioning street access. Took my money and didn't answer any calls for a refund. I had to initiate a credit card dispute with Expedia. Customer service was the worst.」

「I booked a family apartment with two queen beds and when I checked it, it was just one queen bed. Contacted the property manager and he wanted me to send him more money to change apartments. There were four of us, so one had to sleep on the couch and one on the floor. 」

「Great Location, Unacceptable Management and Safety Hazards ​While the location was excellent and the property looked attractive, poor management and serious safety issues completely ruined our stay. ​Service and Communication Failures: We arrived late (around 11 pm) with no check-in details from the host. Communication throughout the stay was non-existent. On check-out day, despite our 11 am booking time, we were aggressively disturbed by staff knocking four times between 9 am and 10 am....