施設の正面

K+K ホテル オペラ ブダペストの口コミ

4 out of 5

口コミ

8.8

非常に良い

評価 10 - 1004 件の口コミ中 521 件が非常に良い" "
評価 8 - 1004 件の口コミ中 368 件が良い" "
評価 6 - 1004 件の口コミ中 81 件が普通" "
評価 4 - 1004 件の口コミ中 20 件が不満" "
評価 2 - 1004 件の口コミ中 14 件が非常に不満" "

8.8/10

清潔度

9.0/10

スタッフとサービス

8.4/10

設備とサービス

8.6/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

6/10 (普通)

Naomi

良かった点 : 清潔度、施設のコンディションと設備
I would like the front desk to be a little more friendly as there are not many language-friendly staff, but most of the staff are polite so I would use them again.
2023 年 11 月に 4 泊滞在
Rékaからの返信 (投稿日 : 2024 年 3 月 28 日)
Dear Naomi,First of all, thank you for choosing our K+K Hotel Opera for your stay in Budapest.I would like to kindly inform you that our reception team speak English, German, Spanish and Hungarian language, We are constantly training ourselves so that we can serve our guests to the highest possible standard.We hope that we will have the opportunity to welcome you in our hotel next time.Kind Regards,Réka Evelley-WágnerFront Office Manager

10/10 (非常に良い)

SENGO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 7 月に 1 泊滞在
Rékaからの返信 (投稿日 : 2023 年 8 月 31 日)
Dear Valued Guest, Thank you for your high rating, it is very much appreciated by our staff.We are pleased that you enjoyed your stay with us and are looking forward to welcoming you upon your return to Budapest.Kind regards, Réka Evelley-Wágner Front Office Manager

8/10 (良い)

NORIKO

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
朝食は種類多く美味しい。 野菜は少ないので残念。
2023 年 4 月に 1 泊滞在
Sebastián Molinaからの返信 (投稿日 : 2023 年 5 月 16 日)
Dear Noriko, Thank you very much for your kind review about your stay in our hotel. We always try to provide the best service, so the guests have a unique experience in Budapest.We look forward to welcoming you in your next trip to Budapest.Kind Regards, Sebastián MolinaFront Desk Supervisor

10/10 (非常に良い)

akihiko

2022 年 5 月に 1 泊滞在
Rékaからの返信 (投稿日 : 2022 年 5 月 25 日)
Dear "akihiko", First of all let me thank you for staying at our K+K Hotel Opera during your visit in Budapest and for your valuable time taken to share your experiences. Thank you very much for your praising 10 points review on your recent stay at our Hotel ; It is always rewarding to read that our guests have enjoyed their stay among us. Best Regards, Réka Wágner Front Desk Supervisor

10/10 (非常に良い)

Masaya

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 3 月に 2 泊滞在
Mark Evelleyからの返信 (投稿日 : 2022 年 3 月 9 日)
Dear Masaya, First of all thank you very much for choosing K+K Hotel Opera as well for sharing your recent experience regarding your stay with us. I am happy to see that we were able to exceed your expectations on so many levels and i hope we can welcome you back in the future again! Kindest Regards, Mark Evelley Front Desk

2/10 (非常に不満)

Tomoya

気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 2 月に 1 泊滞在
Evelley Márkからの返信 (投稿日 : 2022 年 3 月 1 日)
Dear Tomoya, We are truly sorry to hear about your negative experience. I am also sorry to see that you did not left any details regarding such a low score but if you wish to discuss your experience so we can improve our facilities you can reach out to us at anytime. I hope we can welcome you back in the near future and show you the real K+K Experience. Kind Regards, Mark Evelley Front Desk

6/10 (普通)

宿泊されたお客様

出張
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2020 年 9 月に 1 泊滞在
K+Kからの返信 (投稿日 : 2020 年 9 月 10 日)
Dear Guest, Thank you for your feedback. We hope that we will have the chance of welcoming you again.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2020 年 1 月に 1 泊滞在
Ferencからの返信 (投稿日 : 2020 年 2 月 3 日)
Dear valued Guest, Thank you for making us your choice of hotel when visiting the wonderful city of Budapest; it would be a great pleasure to welcome you again at your earliest convenience. Kind regards, Ferenc Dombai Front Desk

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 12 月に 5 泊滞在
Ferencからの返信 (投稿日 : 2020 年 1 月 5 日)
Dear Valued Guest, Thank you for making us your choice of hotel when visiting the wonderful city of Budapest; it would be a great pleasure to welcome you again at your earliest convenience. Kind regards, Ferenc Dombai Front Desk

6/10 (普通)

マダムさん、神奈川

家族旅行
このホテルは3回目ですが、何時ものクオリティで安心してます。 到着して、シャワーしか無かったので、フロントに言ったら、直ぐに手配してもらえました。 上の階の方のいびきが夜中気になって起きてしまう事が度々ありました。2泊我慢したら、翌日はチェックアウトだったようで、残り2日は良く眠る事が出来ました。
2019 年 12 月に 4 泊滞在
Ferencからの返信 (投稿日 : 2020 年 1 月 24 日)
Dear Valued Guest, Thank you for making us your choice of hotel again when visiting the wonderful city of Budapest; it would be a great pleasure to welcome you again at your earliest convenience. Kind regards, Ferenc Dombai Front Desk

10/10 (非常に良い)

TakOkada、Japan

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
スタッフはいつも丁寧です。クリスマスにも食事ができて助かりました。朝食は新鮮なパプリカはじめ、日本人も好める食材で助かります。部屋も清潔で、シャワーが弱いのは難点(妻は問題ないと)。夜変なリズミカルな音が聞こえたのは残念ですが、問題なしとします。タクシーもすぐに呼んでくれて立地もよく次も利用したい
2019 年 12 月に 5 泊滞在
Ferencからの返信 (投稿日 : 2020 年 1 月 22 日)
Dear TakOkada, First of all let me thank you for staying at our K+K Hotel Opera during your visit in Budapest and for your valuable time taken to share your experiences. It makes me glad that my colleagues had provided you with an exceptional service. It is our greatest goal to make our guest’s stay as pleasant as possible – I am pleased that we succeeded it with the friendly and service-minded attitude of our Staff. I am extremely happy to see that you were satisfied with our breakfast. I would like to confirm that we do provide a buffet breakfast with sweet selection as well, moreover you can find various types of breads, strudels, jams, cereals, fresh fruits & vegetables, hot dishes, and on top of that we do offer various diary items upon request (gluten & lactose free items) without extra cost. It was our pleasure to have you and we truly hope to meet you again in the not so distant future. Kind regards, Ferenc Dombai Front Desk

4/10 (不満)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、客室の快適度
気になった点 : 施設のコンディションと設備
トイレ・浴室の排水に伴う異音がひどかった。自部屋だけでなく、上階の使用に伴って発生するため、高頻度に発生。一晩で2回目覚めさせられた。 10年以上前より数十回宿泊しているが初の経験。
2019 年 12 月に 2 泊滞在
Ferencからの返信 (投稿日 : 2019 年 12 月 18 日)
Dear Valued Guest, Thank you for making us your choice of hotel again when visiting the wonderful city of Budapest. I’m sorry you had issues with the noise in your room. Our Reception is always available to help sort any kind of problem, please kindly let them know. It was our pleasure to have you again and we truly hope to meet in the not so distant future. Kind regards, Ferenc Dombai Front Desk

10/10 (非常に良い)

NORI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
部屋に冷蔵庫、電気ポットがあって便利だった。利用してないがロビーにATMがあった。周辺は静かで良い。
2019 年 12 月に 2 泊滞在
Ferencからの返信 (投稿日 : 2019 年 12 月 12 日)
Dear Nori, Thank you for making us your choice of hotel when visiting the wonderful city of Budapest; it would be a great pleasure to welcome you again at your earliest convenience. Kind regards, Ferenc Dombai Front Desk

10/10 (非常に良い)

YUKIMI

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2019 年 8 月に 2 泊滞在
Ferencからの返信 (投稿日 : 2019 年 9 月 3 日)
Dear Yukimi, First of all let me thank you for staying at our K+K Hotel Opera during your visit in Budapest and for your valuable time taken to share your experiences. I would like to thank you for such valuable feedback that helps us improve our services. It was our pleasure to have you and we truly hope to meet you again in the not so distant future. Kind regards, Ferenc Dombai Front Desk

6/10 (普通)

mmm、tokyo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
いつも利用していますが、今回は残念でした。 朝食会場に準備されていた食器があらっていないんじゃないかってものばかり。。 きわめつけは先にセットされていたコーヒーカップに口紅がべったりついてました。 スタッフの方はいつも笑顔で親切で好きなホテルなので、とても残念でした。
2019 年 8 月に 3 泊滞在
Mark Evelleyからの返信 (投稿日 : 2019 年 8 月 24 日)
Dear mmm, First of all let me thank you for choosing us again for your stay in Budapest and for sharing your experience about your recent stay. I am happy to hear that you were satisfied with our staff members and found them always welcoming. On the other hand i am very sad to hear that the cleanliness of the room did not met your expectations this time and from your previous visits you may know that this is not a common issue with us and we take it very seriously. I forward your message to the relevant department and make serious precautions. I hope despite the some issues you had a very pleasant stay with us and you enjoyed your time in Budapest. I hope we can welcome you back in the near future again so we can show you the real K+K Experience. Kindest Regards, Mark Evelley Front Desk

10/10 (非常に良い)

宿泊されたお客様

2019 年 8 月に 4 泊滞在
Ferencからの返信 (投稿日 : 2019 年 8 月 19 日)
Dear Valued Guest, First of all let me thank you for staying at our K+K Hotel Opera during your visit in Budapest and for your valuable time taken to share your experiences. I would like to thank you for such valuable feedback that helps us improve our services. We always aim to provide the highest standards in our services and facilities in order to maintain high customer satisfaction. I truly hope that we will have the opportunity of welcoming you soon again! Kind regards, Ferenc Dombai Front Desk

6/10 (普通)

宿泊されたお客様

2019 年 8 月に 4 泊滞在
Mark Evelleyからの返信 (投稿日 : 2019 年 8 月 12 日)
Dear Valued Guest, Thank you very much for choosing K+K Hotel Opera as well for sharing your experience regarding your recent stay. I am sorry if some of our services and facilities didn't met your expectations but i hope you let with great memories from our Hotel and we can welcome you back to show you the real K+K Experience. Kindest Regards, Mark Evelley Front Desk

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
快適に過ごす事が出来ました
2019 年 7 月に 1 泊滞在
Mark Evelleyからの返信 (投稿日 : 2019 年 7 月 13 日)
Dear Valued Guest, Thank you very much for choosing K+K Hotel Opera as your stay as well for sharing your experience with us. We hope you enjoyed your stay and left with amazing memories of our city and we can welcome you back in the near future. Kindest Regards, Mark Evelley Front Desk

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
バスの仕切りが途中までしか無くて、シャワーを浴びると水浸しになってしまう
2019 年 7 月に 3 泊滞在
Mark Evelleyからの返信 (投稿日 : 2019 年 7 月 11 日)
Dear Valued Guest, First of all thank you for choosing us for your stay in Budapest as well for sharing your experience with us. I Hope we were able to exceed your expectations on many levels and we can welcome you back in the Hotel in the near future. Kindest Regards, Mark Evelley Front Desk

10/10 (非常に良い)

Ichinak、Tokyo

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ベッド質が自分には合っていて、快眠が出来ました。オベラ劇場の工事が窓から見える距離でしたが、全く音も聞こえませんでした。
2019 年 7 月に 2 泊滞在
Mark Evelleyからの返信 (投稿日 : 2019 年 7 月 10 日)
Dear Ichinak, First of all let me thank you for choosing K+K Hotel Opera as well for sharing your experience regarding your recent stay. I am more than happy to see that we were able to exceed your expectations on so many levels and i hope we can welcome you back in the near future again, Kindest Regards, Mark Evelley Front Desk

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice comfortable bed. Great location.
2019 年 6 月に 3 泊滞在
Mark Evelleyからの返信 (投稿日 : 2019 年 6 月 18 日)
Dear Valued Guest, First of all thank you very much for choosing K+K Hotel Opera as your stay as well for sharing your experience regarding your stay. I am happy to see that we were able to exceed your expectations on so many levels and thank you very much for highlighting our great location in your review! We are proud to be located in the very heart of Budapest and i hope your stay was more memorable with the ease of travel our central location provided you! I hope we can welcome you back in the near future again, Kindest Regards, Mark Evelley Front Desk

10/10 (非常に良い)

Mitchey、Kawasaki, Japan

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My wife and I, together with another couple, have stayed at this hotel for almost two weeks in total. Our experience says this is an excellent hotel in various terms. Our standing choice in Budapest.
2019 年 6 月に 4 泊滞在
Mark Evelleyからの返信 (投稿日 : 2019 年 6 月 18 日)
Dear Mitchey, First of all thank you very much for choosing K+K Hotel Opera as your stay as well for sharing your experience regarding your stay. I am happy to see that we were able to exceed your expectations and i am glad that you were satisfied with your stay and left with amazing memories from us. I hope we can welcome you back in the near future again, Kindest Regards, Mark Evelley Front Desk

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度
部屋が暗い。
2019 年 6 月に 1 泊滞在
Réka Wágnerからの返信 (投稿日 : 2019 年 6 月 12 日)
Dear Valued Guest, First of all let me thank you for staying at our K+K Hotel Opera during your visit in Budapest and for your valuable time taken to share your experiences. I would like to inform you, that we have rooms are facing to the street and rooms are facing to the courtyard. I wish you would have called our Reception, they were more than happy to help you change the room if we have availability. We truly hope that we will have the opportunity of welcoming you soon again! Kind regards, Réka Wágner Front Desk Supervisor

8/10 (良い)

宿泊されたお客様

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly staff makes good atmosphere
2019 年 5 月に 2 泊滞在
Mark Evelleyからの返信 (投稿日 : 2019 年 6 月 7 日)
Dear Valued Guest, First of all let me thank you for choosing K+K Hotel Opera, as well for sharing your experience with us regarding your recent stay. Specially thank you for highlighting our staff member's friendliness, we always aim to make the best guest experience possible as well for making a good atmosphere for our guest so they can enjoy their stay. I hope we can welcome you back in the near future. Kindest Regards, Mark Evelley Front Desk

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
便利な場所に有りながら静かで雰囲気の良い部屋で
ロケーションがとても良い。 朝食雰囲気も良くまた とても美味しく良いですが観光シーズンのせいか とても混雑していてるので時間ずらしが必要かも。
2019 年 5 月に 1 泊滞在
Mark Evelleyからの返信 (投稿日 : 2019 年 6 月 13 日)
Dear Valued Guest, First of all thank you very much for choosing K+K Hotel Opera as your stay as well for leaving a feedback regarding your recent stay. I am glad to see we were able to exceed your expectations on so many levels, it is always a pleasure to hear kind words from our guests. I hope we can welcome you back in the near future again! Kindest Regards, Mark Evelley Front Desk

10/10 (非常に良い)

YOICHI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
満足度高め
フロント、ハウスキーピング共に対応よく滞在中不便も感じずに過ごせた。オススメしたいホテルです。ベットも寝やすいのはポイント高し!
2019 年 4 月に 2 泊滞在
Mark Evelleyからの返信 (投稿日 : 2019 年 6 月 13 日)
Dear Yoichi, First of all thank you very much for choosing K+K Hotel Opera as your stay as well for leaving a feedback regarding your recent stay. I am glad to see we were able to exceed your expectations on so many levels, it is always a pleasure to hear kind words from our guests. I hope we can welcome you back in the near future again! Kindest Regards, Mark Evelley Front Desk

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備、客室の快適度
kkホテル 便利です
ロケーションもよくホテルの皆さんも気持ち良い対応でしたが、チェックインの際の名前間違えや朝食が付いているはずが付いてなく、再びフロントに確認しに行ったり(すぐに対応していただきました)早めのチェックアウトで前日タクシーを頼みに行った時にホテル側から朝食をパッケージしてお渡しします。と言っていたのに、なかったり。 そして困ったのが、部屋が暑すぎたこと。です。最上階だったからなのか、窓を開けてもなかなか解決せず。 他はとてもよかったのでそのあたりが残念でした。
2019 年 4 月に 1 泊滞在
Mark Evelleyからの返信 (投稿日 : 2019 年 6 月 3 日)
Dear Valued Guest, First of all thank you very much for choosing K+K Hotel Opera for your stay as well for leaving a detailed info about your experience with your recent stay. Thank you very much for your kind words and i hope we were able to provide you the best available service. Also thank you for highlighting our staff as we try to aim for the best guest experience. I am so sorry to hear that your room was too hot for you. Let me inform you if the outside temperature is above 18 celsius our air conditioning system turns on (if the windows are not open) to provide our guests nice breezy temperature. I hope however your stay was memorable and we can welcome you back in the near future. Kindest Regards, Mark Evelley Front Desk

6/10 (普通)

宿泊されたお客様

2019 年 4 月に 4 泊滞在
Réka Wágnerからの返信 (投稿日 : 2019 年 5 月 1 日)
Dear Valued Guest, Thank you very much for sharing your experience regarding your recent stay, we are really appreciated about it. We hope have the opportunity to welcome you back in our Hotel in the future! Kind Regards, Réka Wágner Front Desk Supervisor

8/10 (良い)

チビミニラ

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
鍵が独特。開け方に戸惑いましたが、慣れれば問題なし、持ち歩きにはかさばりました。
2019 年 4 月に 2 泊滞在
Mark Evelleyからの返信 (投稿日 : 2019 年 5 月 3 日)
Dear チビミニラ, First of all thank you very much for choosing us as your stay on Budapest, and also thank you very much for sharing your experience with us about your recent visit. I am more than happy to see that we were able to provide you a memorable stay with us. I hope we can welcome you back in the near future again. Kindest Regards, Mark Evelley Front Desk

8/10 (良い)

mmm

良かった点 : 清潔度、スタッフとサービス
いつも利用させてもらっています。 行くと帰ってきたとホッとするホテルです。 ただ、今回wifiのスピードがとても遅く感じました。以前はもう少しさくさく動いていたような…
2019 年 4 月に 2 泊滞在
Mark Evelleyからの返信 (投稿日 : 2019 年 5 月 3 日)
Dear mmm, First of all let me thank you for choosing us again, on your recent visit on Budapest. I am glad to see that you feel home with us, and i hope we can welcome you back more frequently in the future to provide you the same experience. Regarding the wifi, in the recent days unfortunately there was a problem with our provider, which we tried to fix as soon as possible. I am very sorry that you felt the wifi be slow during your stay. I hope we can welcome you back in the near future again. Kindest Regards, Mark Evelley Front Desk

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : スタッフとサービス
市街地の駅から近いところにあり、観光や買い物などするのに便利でした。部屋の鏡が汚れていたり、グラスに口紅などの汚れがついたものが置かれていたのが残念でした。朝食ブュッフェは種類も豊富で、とても美味しかったです。
2019 年 3 月に 2 泊滞在
Ferenc Dombaiからの返信 (投稿日 : 2019 年 3 月 23 日)
Dear Valued Guest, First of all let me thank you for staying at our K+K Hotel Opera during your visit in Budapest and for your valuable time taken to share your experiences. I am extremely happy to see that you were satisfied with our breakfast. I would like to thank you for highlighting our fantastic location. We feel really lucky to be situated in the heart of Budapest, because it helps our guests discover the city easily even by walk. Let me kindly assure you that our Housekeeping is working very hard to make sure the cleanliness is up to satisfaction by hoovering, dusting, cleaning the bathroom and changing the towels daily. We take your comment very seriously and already shared your comment with the corresponding department. It was our pleasure to have you and we truly hope to meet you again in the not so distant future. Kind regards, Ferenc Dombai Front Desk

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 3 月に 2 泊滞在
Mark Evelleyからの返信 (投稿日 : 2019 年 4 月 1 日)
Dear Valued Guest, Thank you very much for sharing your experience regarding your recent stay, we are really appreciated about it. We hope have the opportunity to welcome you back in our Hotel in the future! Kind Regards, Mark Evelley Front Desk

8/10 (良い)

KEISUKE

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
内装が豪華で綺麗なホテル
1人旅で3泊しました。 内装もキレイで清潔感と豪華さがありました。 オペラ駅からも近いのでアクセスも楽です。 自分が案内された部屋がなぜか隣の部屋と近い部屋で隣の部屋の音楽や声がダダ漏れでした。 タオル類も基本交換してくれますが1日バスマットとフェイスタオルがない日がありバスタオルだけで生活しました。多分ただ忘れてしまっただけだとは思います。 あと朝食が有料だったのは微妙でした。予約時、朝食とあるのも判断基準の一つだったので残念です。ちなみに201902のレートで約1,500円程でした。スーパーで買ってくるか近くのカフェでモーニングしてました。 あまり良い事はかけていませんがそこまで悪かった印象はないです。スタッフの方の対応も丁寧でしたし。 部屋やタオルは運だと思うのでオススメできるホテルではあります。
2019 年 2 月に 3 泊滞在
Mark Evelleyからの返信 (投稿日 : 2019 年 2 月 21 日)
Dear Keisuke, First of all, let me thank you for choosing K+K Hotel Opera as you stay in Budapest, and also for taking the time to share your experience with a detailed this detailed review. Thank you for Highlighting the cleanliness of the the rooms, as we take special care regarding the cleannes for everything. Also thank you very much for pointing out our staff, and i am glad to see that you met your expectation. I am sorry to hear that the towels were not changed for you immediately, as our reception desk is always open, you can call upon us for any problem, and i am sure our colleges will find a suitable solution for you for any problem. I am happy to see that despite some negatives, you were satisfied with your stay. I hope we can welcome you back to the hotel in the near future, and show you the real K+K Experience. Kindest Regards, Mark Evelley Front Desk

8/10 (良い)

Yoshiaki

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
満足するレベルです。
シングルの一番安い部屋だったから仕方ないけど、若干狭い。 ロケーション的には良い。どこでも徒歩圏内。 朝食にはご飯もあり満足。一流の証のスパークリングワインもあった。
2019 年 1 月に 2 泊滞在
Mark Evelleyからの返信 (投稿日 : 2019 年 2 月 15 日)
Dear Yoshiaki, Thank you very much for taking the time and effort to share your experience with us. Also thank you very much for Highlighting our breakfast. I am more than happy to see your were satisfied with the selection we offer. I hope we can welcome you back in the near future to K+K Hotel Opera. Kind Regards, Mark Evelley Front Desk

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018~2019年越し滞在
定宿です。 今回は5連泊しました。 連泊の際、部屋のグレードアップ等のリクエストが通りやすい気がします。
2018 年 12 月に 5 泊滞在
Evelley Márkからの返信 (投稿日 : 2019 年 1 月 12 日)
Dear Valued Guest, Thank you very much for taking the time to share your experience with us! I hope you enjoyed your stay and we can welcome you back in our Hotel again in the near future. Kindest Regards, Mark Evelley Front Desk

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
便利な駅近!
駅から1分弱という、好条件で大変満足しました! 1泊だけの滞在でしたが、 次回は連泊で予約をしたいと思います。
2018 年 12 月に 1 泊滞在
Mark Evelleyからの返信 (投稿日 : 2018 年 12 月 20 日)
Dear Valued Guest! I am very thankful that you took your time to write this praising 5/5 review of us! Also thank you very much on the other hand to highlighting our central location and i really hope it managed to help your adventure during your stay with us! I am glad to see that you are coming back in the near future, we are eagerly waiting for your arrival! Kindest Regards, Mark Evelley Front Desk

10/10 (非常に良い)

mmm

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
お気に入りのホテルです
2018 年 12 月に 1 泊滞在
Sara Pappからの返信 (投稿日 : 2018 年 12 月 15 日)
Dear mmm, First of all let me thank you for staying at our K+K Hotel Opera during your visit in Budapest and for your valuable time taken to share your experiences. I am delighted to read that you enjoyed your recent stay at the hotel and that you felt warmly welcomed by all of our team from the moment you arrived. Let me thank you again for your generous words and for recommending our hotel to the travelers. We truly hope that we will have the opportunity to welcoming you soon again! Best regards, Sara Papp

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 10 月に 4 泊滞在
Attila PAukovits/Revenue managerからの返信 (投稿日 : 2018 年 11 月 5 日)
Dear Guest, thank you for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 (普通)

宿泊されたお客様

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備、客室の快適度
2018 年 9 月に 4 泊滞在
Sara Pappからの返信 (投稿日 : 2018 年 10 月 8 日)
Dear Valued Guest, Thank you very much for your review, we are really appreciated about it. We are extremely happy to see that you had good experience with our staff. We do regret that we did not fully meet your expectations in certain aspects and you left our hotel with mixed feelings. We are working hard to improve our services. We hope, we will have the opportunity to welcome you back in our Hotel in the future! Best regards, K+K Hotel Opera

10/10 (非常に良い)

DAISUKE

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
観光に便利です
オペラ劇場のすぐ近くでメトロのオペラハウス駅からもすぐだったので観光にとても便利な場所にありました。ただ、ホテルの前の通りは裏通りで昼間でも人気が少ない感じがしました。 ホテルは部屋も広くて快適に過ごせました。朝食も美味しくいただきました。
2018 年 9 月に 3 泊滞在
Daniel Balazs Tóthからの返信 (投稿日 : 2018 年 9 月 28 日)
Dear Daisuke, Thank you very much for praising 5 stars review on your recent stay at our K+K Hotel Opera; It is always rewarding to read that our guests have enjoyed their stay among us. It made me glad to see that our hotel could live up to your expectations and you had an excellent stay with us.Thank you very much for highlighting the location and comfort of our hotel along with our delicious breakfast. It made me glad that our colleagues had provided you with an exceptional service. Your compliments of course have been shared with the entire team. Your kind words and compliments are highly appreciated and we hope to see you here again in the not so distant future. With kind regards, Daniel Balazs Tóth

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
I wish to replacce my towels everyday. Staffs are perfect.
2018 年 8 月に 4 泊滞在
Attila Paukovits/Revenue Managerからの返信 (投稿日 : 2018 年 9 月 3 日)
Dear Guest, thank you for taking your time to post a review - we’ll work hard to fix the issue you experienced. Thanks for letting us know

8/10 (良い)

LIsa

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The location was great, which was most important for me. From desk was helpful. Rooms are a bit dated, and my toilet would often run (drip, drip, drip). I was there off season, and price was reasonable. I would stay there again if back in Budapest.
2024 年 4 月に 4 泊滞在
Dániel Horváthからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Lisa, First of all, thank you for your recent stay at K+K Hotel Opera and taking your time to leave us a review. We are delighted to read, that you enjoyed your stay with us and our Front Desk Team could contribute to your memorable visit. We are terribly sorry for the inconveniences in regares to the toilet, we informed our Maintenance Team to check the issue.We look forward to welcoming you back in our hotel in the future!Kind regards,Dániel HorváthOperations ManagerK+K Hotel Opera

10/10 (非常に良い)

nicolas、Paris

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Calme et propre. Très bon petit-déjeuner. Je recommande
2024 年 4 月に 3 泊滞在
Dániel Horváthからの返信 (投稿日 : 2024 年 4 月 12 日)
Dear Nicolas, Thank you for your recent stay at K+K Hotel Opera and taking your time to write us a review, highlighting our breakfast and location. We do hope, we will have the opportunity to welcome you back in our hotel in the future!Kind regards,Dániel HorváthOperations ManagerK+K Hotel opera

10/10 (非常に良い)

Laura

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect location. Breakfast is well equipped. Staff are excellent
2024 年 3 月に 3 泊滞在
Rékaからの返信 (投稿日 : 2024 年 4 月 6 日)
Dear Laura,First of all, let me thank you for staying at our K+K Hotel Opera during your visit in Budapest and for your valuable time taken to share your experiences.I especially would like to thank you for highlighting the great location of the Hotel. I hope our circumstances of the city made you satisfied.We are very much looking forward to welcome you back, to make you feel at home in the city.Best Regards, Réka E-W. Front Office Manager

8/10 (良い)

Christof Herbert Gabriel、Bielefeld

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I like the breakfast, but I missed the chmpagne they offered some years ago.
2024 年 3 月に 5 泊滞在
Rékaからの返信 (投稿日 : 2024 年 4 月 7 日)
Dear Christof Herbert Gabriel,Dear Laura,First of all, let me thank you for staying at our K+K Hotel Opera during your visit in Budapest and for your valuable time taken to share your experiences.We are pleased that you enjoyed your stay with us and are looking forward to welcoming you upon your return to Budapest.Kind regards, Réka Evelley-Wágner Front Office Manager

8/10 (良い)

Gisela

家族旅行
良かった点 : スタッフとサービス
Aunque tenía acceso a ascenso nunca me lo ofrecieron. Un día salimos a las 10 :30 am y ya no nos hicieron la habitación . Y el último día en el buffet , llegó un grupo antes y por lo tanto , no nos tocó fruta, ni platos limpios a pesar de que eran las 9 am
2024 年 3 月に 4 泊滞在
Rékaからの返信 (投稿日 : 2024 年 4 月 7 日)
Dear Valued Guest, Thank you for your high rating, it is very much appreciated by our staff.We are pleased that you enjoyed your stay with us and are looking forward to welcoming you upon your return to Budapest.Kind regards, Réka Evelley-Wágner Front Office Manager

2/10 (非常に不満)

Richard

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was the worst hotel I have stayed at in the past year (I've stayed in at least 20 hotels for about 60 nights in that time frame). It took 25 minutes to check in. The front desk staff were unfriendly. The room had the wrong bed configuration. The room was extremely hot and, even though it is advertised as having AC, it only has AC in the summer. The window barely opened. The carpets in the hall and in the room had stains all over. I cannot understand how this hotel has such high ratings. As a point of reference, on this trip I stayed in a total of 4 hotels and I gave the other 3 positive reviews.
Dániel Horváthからの返信 (投稿日 : 2024 年 4 月 4 日)
Dear Richard, First of all, thank you for your recent stay at K+K Hotel Opera and taking your time to write us your review, which is really helpful to improve our services.We are sad to read, that our hotel did not meet your expectations. Unfortunately, check-in may take longer time due to some obligatory procedures which are set by the law and cannot be overwritten by the hotel. This is for example scanning the documents and completing the form. Without that procedure, hotel is unable to check-in any guests as it is supervised by authorities (with automated systems). You requested a twin room, and your room were equipped with two separated beds, as requested. We are surprised about your negative comment in regards to the unfriendly staff, as we got many-many positive reviews highlighting their friendliness and professionalism. We would be appreciated, if you could share more exactly with us your opinion. Exactly, AC is available only during Summer season and usually hotels are working with same system. Windows may be open partially for security purposes, however our Front Desk Team is happy to assist you, if complete opening is required (after filling in the required form). Unfortunately, we did not receive such request on the spot during your stay. Again, we are terribly sorry for any inconveniences caused during your stay but we do hope, we can welcome you back in our hotel in the future!Kind regards,Dániel H.Operations ManagerK+K Hotel Opera

8/10 (良い)

Wendy、Gorebridge

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
Clean, accessible to all areas of city. Only minutes away from hop on hop off bus
2024 年 3 月に 3 泊滞在
Dávid FO Agentからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear ,First of all, let me thank you for staying at our K+K Hotel Opera during your visit in Budapest and for your valuable time taken to share your experiences.I especially would like to thank you for highlighting the great location of the Hotel. I hope our circumstances of the city made you satisfied.We are very much looking forward to welcome you back, to make you feel at home in the city.Best regards David Front Office Agent

6/10 (普通)

Kaitlin

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Unfortunately our experience wasn’t great. We were given 2 twin rooms although booking 2 double rooms. The staff were rude and unhelpful and when we continued to ask them to ammend this.
2024 年 3 月に 4 泊滞在
Dániel Horváthからの返信 (投稿日 : 2024 年 4 月 4 日)
Dear Kaitlin, First of all, thank you for choosing K+K Hotel Opera for your recent stay in Budapest and taking your time to share your feedback with us. We are sad to read, that our services did not meet your expectations. Please note, that bedding preferences are confirmed and provided only upon availability at time of your arrival (cannot be guaranteed in advance), as it depends on the current availability. However, our Front Desk Team is always trying to do its best to ensure the most suitable room for our guests. Again, we are sorry for the caused inconveniences and we do hope, we will have the opportunity to welcome you back in our hotel in the future!Kind regards,Dániel H.Operations ManagerK+K Hotel Opera

10/10 (非常に良い)

Owain

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location.
2024 年 3 月に 1 泊滞在
Dávid FO Agentからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Owain Jones,First of all, let me thank you for staying at our K+K Hotel Opera during your visit in Budapest and for your valuable time taken to share your experiences.I especially would like to thank you for highlighting the great location of the Hotel. I hope our circumstances of the city made you satisfied.We are very much looking forward to welcome you back, to make you feel at home in the city.Best regards David Front Office Agent