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"We had an exceptional stay from the moment we were warmly welcomed at check-in until our seamless departure. The hospitality was impeccable, and the thoughtful welcome drinks were a lovely touch rarely experienced in Japan hotels. The room was beautifully spacious, impeccably clean, and extremely comfortable. My son especially loved enjoying his own onsen experience in the bathtub, which made our stay even more memorable. The refillable water provided by the hotel was another thoughtful convenience that we truly appreciated. The frequent shuttle service to Karuizawa train station added great ease to our travels and enhanced the overall experience. A truly wonderful stay that exceeded expectations — we look forward to returning again."

"Room space and amenities. Housekeeping was excellent. Very nice bar. Staff were friendly even with limited English. Enjoyed the private bath. Great location near to old Karuizawa street. Quiet luxury to sum up description of this boutique hotel."

"Room and property old, needs updating. Room draughty. Staff ok."

"Our stay at Toyoko Inn Takasaki Station Nishi 2 was average, but there were a few disappointing aspects. Although we had clearly mentioned at the time of booking that we require a vegan breakfast, the hotel was unable to accommodate this request. It would have been helpful if this had been communicated in advance, as dietary requirements are important for many travelers. Additionally, the room was not cleaned to the standard we expected. While it was not extremely dirty, it did not feel properly maintained or thoroughly cleaned. Communication was also a challenge, as there was a lack of English proficiency among the staff. This made it difficult to discuss our concerns and clarify basic requests. On the positive side, the location near Takasaki Station is convenient. However, improvements in cleanliness, dietary accommodation, and English communication would significantly enhance the guest experience."

"The room was different from the photos shown online. The layout was not the same nor the furniture shown. However it was clean and had all the basic amenities. My room was on the first floor and the people upstairs could be heard very easily walking around at night which was a bit loud. Besides that was okay, staff were friendly. "

"We enjoyed our stay. Great staff and service. Very clean and a good dinner buffet. The hotel is a bit of a hike uphill. Google maps might tell you to approach from the right, go behind the hotel and come around to the entrance. This route has a bunch of uneven steps and is somewhat steep. It’s better to approach from the left side up a paved road with an even incline."

"Great stay. I booked a room with open air bath and it came with the access to the executive lounge for afternoon snacks and drinks. Snacks, beers and wine. The snacks there was amazing. Coz I booked two consecutive nites, they gave us access to the exclusive public bath, less ppl and with more privacy. The room was so clean and the staff were excellent. I was impressed by a staff Jaing, she was so helpful and always so enthusiastic and ready to help all the time when I saw her at the reception - check in and check out and when she was working at the executive lounge. The cleaning team was doing an excellent job. All of these made my stay so wonderful. "

"Great place to relax! Clean room, friendly staff, onsen, complimentary morning probiotic drinks, afternoon ice cream and night ramen."

"Ideal hotel for toddlers. Room is very spacious. It offers breakfast."