Dear Guest, Thank you for taking time to share your positive review with us. We hope o welcome you again to our Hotel soon.

Dear Guest, We are glad to hear that. We hope to welcome you again. Thank you.Kind Regards,

Dear Guest, We apologise that your stay did not adequately meet expectations due to concerns relating to the housekeeping services.We will ensure to share your feedback with the entire hotel team for coaching and improvement.

Dear guest,Thank you for your review.Kind regards,The Capsule Hotel

Dear guest,Thank you for your review.Kind regards,The Capsule Hotel

We are wondering if you would be kind enough to provide us with a little more insight on the low score. Was there anything in particular that you think we could have done differently to have made the experience better? We thank you in advance for any information. We're so glad you found us to be perfect for all your adventures in Sydney but are saddened you didn't bring any other issues to us during your stay as we'd loved to help to make your trip perfect. We will take your comments under consideration as we continually work to improve our guest experience and customer service. We hope you will stay with us again in the future.

Dear guest,Thank you for your review!Kind regards,The Capsule Hotel

Dear guest, Thank you for your positive review. We will continue to improve ourselves and bring you a better experience next time. Cheers!

Dear Guest, Thank you for the feedback about the polite staff. We will keep on offering good customer service. Kind Regards, The Capsule Hotel

Dear Guest, Thank you for taking the time to share your review following your stay with us.Thank you in particular for highlighting your enjoyment of staying with us. Your recommendation and satisfaction are valuable to us. We hope to welcome you back to the hotel soon! Kind Regards, Thank you for taking the time to share your review following your stay with us. We are delighted to hear you feel the hotel is (excellent/location/ friendly staff/ clean). Thank you in particular for highlighting your enjoyment of staying with us. Your recommendation and satisfaction are valuable to us. We hope to welcome you back to the hotel soon! Kind Regards,

Deat K.Y, We are really sorry to hear the troubles you experienced. We will definitely review the way the introduction and hope that guests checking in in the future will be better instructed on the facilities in capsule. It is also unfortunately about the noise outside which is hard to be solved. There are earplugs free provided from reception upon check-in and please do not hesitate to ask for one next time! We hope to give you a better-staying experience. Kind regards, The Capsule Hotel

Dear guest, Thank you for taking the time to share your review following your stay with us. Your recommendation and satisfaction are valuable to us. We hope to welcome you back to the hotel soon! Warm regards, The Capsule Hotel Team

Thank you for taking the time to share your review following your stay with us. We are delighted to hear you feel the hotel is fantastic and safe for travel alone. Thank you in particular for highlighting your enjoyment of staying with us. Your recommendation and satisfaction are valuable to us. We hope to welcome you back to the hotel soon! Warm regards, The Capsule Hotel Team

Dear guest, Thank you for taking the time to share your review following your stay with us. We hope to welcome you back to the hotel soon! Warm regards, The Capsule Hotel Team

Dear guests, Thank you for taking the time to share your review following your stay with us. We are really concerned about your negative feedback. We would like to offer you our deepest apologies for the trouble you had to experience with us. Your recommendation and satisfaction are valuable to us. We hope to welcome you back to the hotel soon! Warm regards, The Capsule Hotel Team

Dear Jack, Thank you for taking your time to write a review for us. We are wondering if you would be kind enough to provide us with a little more insight on this feedback as we would address this matter to all of our staff or if there was any miscommunications and to improve our service as well. We thank you in advance for any information. We wish you had of brought this to our staff's attention and we would have been happy to help. We do hope that you enjoy the rest of your travels! Kind Regards,

Dear guest. Thank you for taking the time to share your review following your stay with us. We are delighted to hear you feel the hotel is fantastic and unique. Thank you in particular for highlighting your enjoyment of staying with us. Your recommendation and satisfaction are valuable to us. We hope to welcome you back to the hotel soon! Warm regards, The Capsule Hotel Team

Dear guest Thank you for taking the time to share your review following your stay with us. We are delighted to hear you feel the hotel is reasonably priced. Thank you in particular for highlighting your enjoyment of staying with us. Your recommendation and satisfaction are valuable to us. We hope to welcome you back to the hotel soon! Warm regards,

Dear guest Thank you for taking the time to share your review following your stay with us. We are delighted to hear you feel the hotel is great. Thank you in particular for highlighting your enjoyment of staying with us. Your recommendation and satisfaction are valuable to us. We hope to welcome you back to the hotel soon! Warm regards, The Capsule Hotel Team

Dear guest, Thank you for taking the time to share your review following your stay with us. We are delighted to hear you feel the hotel is the best location. Thank you in particular for highlighting your enjoyment of staying with us. As our powerpoint in our capsules are internaional, you should be able to use it. Your recommendation and satisfaction are valuable to us. We hope to welcome you back to the hotel soon! Warm regards,

Dear Takuma, Thank you for your reply. We are look forward to seeing you again! kind regards, The Capsule Hotel

Dear Guest, Thank you for your great review for us. We are glad that you really enjoy your stay with us. We cannot wait to welcoming you back to stay with us here! Kind Regards,

Dear Me, Thank you for your review. We sincerely apologies if one of our staff are not behaving professionally. All of the staff are wearing their name tag so you may inform us directly in case this happen again. We will remind all of our staff again and we hope that we will see again soon in the future. Kind Regards,

Dear Pete, Thank you for your review. We are glad that you enjoy your stay with us. We cannot wait to welcoming you back here with us. We are trying our best to always keep improving our facilities to make your stay stay more enjoyable. Kind Regards

Dear Arisa, Thank you for your review. We are glad that you enjoy your stay with us overall. We sincerely apologies for any inconvenience regarding the male and female rooms that unfortunately we do not have it at the moment. The management might consider it in the future and thank you for your feedback. We are also in the process of changing the TV however it may take awhile. We hope that we will see you again in the future! Kind Regards,

Dear Matt, Thank you for your review. We apologies for any inconvenience. We will bring this up to the management attention and we will make sure that the cleanliness in The Capsule Hotel always meet the standard requirement. Kind Regards,

Thank you for taking the time to share your review following your stay with us. We are delighted for your good review. Your recommendation and satisfaction are valuable to us. We hope to welcome you back to the hotel soon! Kind Regards The Capsule Hotel Management

Dear Guest, Thank you for taking time to share your review with us. We hope to welcome you back to the hotel soon. Kind Regards,

Dear Guest, Thank you for taking time to share your review with us. We hope to welcome you again to the hotel soon. Warm Regards,

Dear Guest, We are glad to hear you enjoyed your stay i our deluxe Capsule. We hope to welcome you again to the hotel soon. Warm Regards,

Dear Guest, Thank you for taking time to share your review with us. We hope to welcome you again to the hotel soon. Kind regards,

Dear. GuestThank you for sharing your time to review. We will check the AC again for more comfortable stay with us. Thank you.

Dear Guest,Thank you for taking time to share your positive review with us. We hope to welcome you again to our Hotel very soon.

Dear Guest, It is mentioned on every booking website, that all our Capsules can not be locked because of fire safety.Also if your locker does not lock, you are welcoem to let our receptionist staff know and we will fix it right away. We also double checked with our staff no one was told about something got stolen. Please also note, that you can call the police anytime by yourself. Kind Regards,

Dear Guest, Thank you for taking the time to share your review following your stay with us.Kind Regards,

Daer Anna, Thank you for taking time to share your positive review with us. We hope to welcome you again. Kind Regards,

Dear guest,Thank you for your review.Kind regards,The Capsule Hotel

Dear guest,Thank you for your review.Kind regards,The Capsule Hotel

Dear guest,Thank you for your review.Kind regards,The Capsule Hotel

Dear guest,We provide memory foam mattress which will more softener than a standard mattress. However, extra pillows and duvet are available on level 3 reception. Our friendly staff will be more than happy to provide you with more information to assist you in your quest.We will pass your feedback to the management and our housekeepers to make sure that they do clean the bathrooms and the rooms thoroughly as cleanliness are our priority and also maintain the high standard of the cleanliness. As the bathrooms and toilets are also for share it maybe the previous guest has used it before we do have regular schedule for the housekeeping to clean it every day without fail. The management will try to review again the schedule if that the cause.Kind regards,The Capsule Hotel

Dear Pujan, We are really concerned about your negative feedback. We would like to offer you our deepest apologies for the trouble you had to experience with us. We apologise that your stay did not adequately meet expectations due to the capsule.

Dear Guest, Thank you for taking time to share your review with us. We also mentioned while Check-In, for any emergencys the guests can go to Level 1 to our bar staff. Kind Regards,

Dear Guest, Thank you for taking time to share your reviwe with us. Kind Regards,

Dear guest,Thank you for your review!Kind regards,The Capsule Hotel

Dear guest, Thank you for taking the time to share your review following your stay with us.Kind Regards,

Dear guest, Thank you for taking the time to share your review following your stay with us.Kind Regards,

Dear guest,Thank you for your review.Kind regards,The Capsule Hotel

Dear guest, Thank you for taking the time to share your review following your stay with us.Kind Regards,

Dear guest, Thank you for taking the time to share your review following your stay with us.Kind Regards,

Dear guest,Thank you for your review!Kind regards,The Capsule Hotel