Susten Vacations from ￥157,925

In the initial stage when we checked in all seems in order. Upon arriving at the second floor in the second building wasn't pleasant at all be seniors and the distance from reception is too far. After a while we got a room on the G/F 2nd building. Room fit out is average. The room heater wasn't working, called the staff who could not help us either and the toilet seat is broken. Bed is fine. The issue is here that one is located in building 2 one has to go through a number of doors to be opened by an electronic device, problematic with luggage as well on the check out date. Overall not a very nice experience and the room interiors need an urgent upgrade.

Everything was excellent

There’s the free parking lot at the back of the hotel, amongst other perks like gym laundry and a very nice clean apartment. Divonne lake is like the backyard of the property. Don’t miss the Sunday morning market!

Property needs an upgrade. Kitchen utensils were old and floor needs more cleaning. Check in instructions came a bit late.

I was bluntly told by one of the manager, that this hotel is a 3 stars hotel ... I believe the hotel deserve only 3 stars... There are little access to staffs other than having to ring the bell. But what was the most disappointing was that we were suppose to change room on Sunday after a 2nd night stay, ( our stay was 6 days), but we never were switched as promised. Our room was noisy, on the 1st floor, facing the front of the hotel. Also, the staff that cleaned our room, constantly turned off our AC , therefore when we came home it was always stuffy, and hot, and to boot, we had to ask the authorization to open the window. We had to do it twice during our stay. Also the room was fairly clean, it was however very small. Maybe the other rooms are larger. The breakfast was OK, not great! there was a lot of left over food from the buffet of the evening before. IE cheese.