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「The management at this location was extremely disappointing. I requested a printed receipt, but staff refused, stating that because I booked through Expedia, they were unable to provide one and that I would need to use the email receipt instead. I explained that this was a business trip and that I required a physical copy for my records, yet they still refused to assist me. I then asked for the corporate contact number so I could report the unsatisfactory service. The general manager responded...

「Old, out dated, filthy, shower was sooo nasty i wouldn't use it, bed was horrible」

「Room was clean and quiet. Pillows were flat.」

「The hotel was in renovations on one side of the grounds, but everything on our side was great. Front desk staff were very accomidating and the cleaners were very efficient! We really loved our stay there. Next time I'm going to bring some fishing gear since they have docks right out on the River!!!」

「Yes」

「Hotel is older and rooms need upgrades especially with device charging capabilities, not enough outlets and/or ports. Hotel free breakfasts are never great but this one was sub par. Staff were friendly and helpful. Great place to stay to enjoy numerous local wineries.」

「Stayed multiple times, consistently clean rooms and property. Friendly supportive staff. First and only choice when staying in Othello. 」