ストラトフォードヒルズ ホテル

「Booked and paid for a double room 5 weeks in advance. At check-in, after waiting for staff to check multiple rooms it was discovered there were no double rooms available. I was then told I would be given a single with a roll away cot….but after more waiting, we found out there were no cots available. The desk person finally called the manager, who said the best they could do for me was 50% off of a second room. What a deal! 50% off of a room I should not have to pay for in the first place....

「Really delicious breakfast, so many options and a lot of space to accommodate families. Room was really spacious and up to date, charging ports and full kitchen with appliances etc. Very comfy beds, loved our stay!」

「There were repairs made to the wall inside the room. Plaster was all over the wall and carpet. The bathroom had clean towels, but the tub was not clean. Used soap and hair still in the tub, on the shower wall and floor beside the toilet. Even saw a large bed bug crawling on the pillow on the bed.」

「Nice hotel」

「My recent stay at the Holiday Inn & Suites in Virginia was okay, but there were a few areas that could use improvement. The staff was polite, but the overall service felt inconsistent, and some interactions didn’t meet the level of attentiveness I expected. Nothing was terrible, but the experience didn’t quite match the standard I’m used to from this brand. With a bit more focus on cleanliness of the room, communication and guest support, this location could really shine.」

「ESTA EN BUENA UBICACION, ESTUVE 3 DIAS Y NUNCA ENTRARON A LIMPIAR, PEDI TOALLAS Y NO TENIAN, SUPONGO QUE DEBI RESERVAR CON ESE SERVICIO O NO SE...TAL VEZ NO LO INCLUYE, PERO ESTA ACEPTABLE EL LUGAR Y LA UBICACION.」

「These are the best owner i know come show some love to These nice people」

「The Best Western person (Keith is his name) managing the breakfast process and area was outstanding. He does a phenomenal job and is a "behavior" model for all Best Western employees. I will stay at this property again because of this impressive person.」

「.」

「Staff, clean facility, breakfast and coffee availability」

「I was very pleased with both of my stays. I like the affordability & distance to the airport. I didn’t have any issues at all & will stay again in the near future.」

「Staff very nice, even when we checked in at 12:30 am. Clean hotel! Great for us for a few hours」

「Frankie at check in was very accommodating. The room was clean but drain in bathroom sink was slow to drain and one of the seat cushions had slits in the fabric which was reported to from desk.」

「Very quiet」

「I was impressed with the cleanliness, specially the breakfast area」

「Breakfast was good. Did not have time to trythe pool or gym」

「We had a great time at this hotel! I wish the breakfast hours were a little extended, but it was a decent meal. I think more thought goes into the presentation of the food items, than the food itself (could have been better, for sure.. but, it is complimentary!) The staff were very friendly and so were other guests! We had requested a crib in our room before we left for some errands and when we returned, a staff member had put the crib together in our room AND put his little fluffy bear in the...

「全体に建物の老朽化が目立ってはいたが、宿泊するだけなら何の問題も感じなかった。朝食が無料なのは大変助かった。できれば野菜があると嬉しい。英語が不自由にもかかわらず丁寧に対応していただいた。」