ストーンブリッジロード周辺のホテル

「Great staff」

「1人1部屋の予約のはずが、1人の予約に対して、複数部屋予約されていることが当日宿泊した同僚の連絡で判明、複数部屋が予約されていること自体を知る方法もなく、ホテル側に確認しても予約してサイト Hotels.com 側でしかキャンセルできないから、そちらで確認してくれと言われる。Web委記録上やメールの予約確認以外に予約したこともなく、記録もないため、Hotels.com に電話連絡しても複数予約が判明せず、まったく話が通じない状態に。。。メールをしても返信はなく、デポジットのアカウントに不明な予約分をチャージされることになり、最悪の状況に。 システム上で何か問題が起きたとしか思えないが、Hotels.com は一切反応なく、調査や対応もない。あまりに酷い対応、オンライン予約サイトの落とし穴、利用には十分注意ください。」

「1階がパブ。 一般的に考えるホテルとはかなり異なる。 朝食の時間帯、ホテルの出入り等十分調べ、承知した上での利用が必要。 上記の件で、ややクレームをしたが対応した女性の態度には驚いたる」

「Great place as a base for work」

「Very Very clean and tidy. Perfect for single person in this room. Very hot shower. A 」

「Great stay」

「Room good. Nice lighting. Unusual. Spacious plenty parking. Friendly but professional staff. Reasonable prices in bar for food and drinks. Food in eve reasonable. Good breakfast. Coffee good. Bed comfy. Gym rubbish but equipment they got in there I use and it works ok. Never seen a rower that had been in the bottom of the sea. My gloves were rusty when I got off the rower😆 So yes, a good hotel. It always surprises me how many hotels get the above wrong. One other thing to mention. The spa...

「Lovely stay, friendly staff, great evening」

「I stayed for 5 days. The staff was very responsive and it was a facility that I would want to stay at again. thank you very much.」

「Good size room, very comfy bed. Staff friendly but somewhat convoluted online check in. Water pressure was low but sufficient. Sadly no breakfast on offer currently as place is being refurbished. But in spite of the issues, I will be back when I'm in the area and see what it's like after the refurb is complete.」

「Staff were amazing as usual. Always striving to make the customer as happy as possible.」

「Had a lovely stay and dinner was great would recommend 」

「Second stay at the Castle Hotel did not disappoint the facilities are great with friendly staff, good dining options and the location for an event at Brands Hatch is hard to beat. We would happily stay there again.」

「5 star」