Find Family Hotels in St. Thomas and St. John

"A pair of my shorts fell from my balcony, and I immediately notified hotel staff, clearly explaining the exact location where the item had landed. I was initially told by staff that nothing had been found. However, after I insisted and reiterated the precise location, the same item was suddenly “found” and returned by the same staff who had previously denied seeing it. This situation is concerning, as it raises questions about the handling of guest property and the accuracy of staff communication. While I am relieved the item was ultimately returned, the circumstances surrounding the situation were unprofessional and unsettling."

"The property itself is beautiful and the room was very nice, but the resort is not run well. One of us got food poisoning the first night due to undercooked shellfish and spent an entire day of vacation sick in our room. We notified the hotel, they said they would follow up, but they never did. Two nights later, another guest we met got the same undercooked shellfish in the same restaurant, but fortunately she did not eat any of it so did not get sick. This should not have happened a second time, we should have at least gotten an apology, and definitely wevshould not have had to pay the high price for that meal. The food in general was poor, the service was very slow, many choices did not exist, and the servers did not seem at all motivated. All of the prices were very inflated, so we expected that guests would be better treated. We tried to eat outside the hotel as much as possible. The workers were nice enough, but just unresponsive, and that is coming from what seems like an attitude from management of nobody really cares."

"The Room was clean but older, "

"Loved the room,views,staff and close proximity to beach"

"Clean room. Best view u can ask for. Drinks at the beach bar are super close."

"Beautiful resort, amazing beach views, beachfront and snorkeling!"

"This place is a little pricey but amazing"

"I had an ocean view from my room, and all of the pools had amazing views. The private Sugar Beach was an extraordinary asset to the overall trip to St. Thomas. In addition, the cost of taxis from the resort to Red Hook was very reasonable, and if using a rental car, the resort is located in an easy-to-access location."

" Very bad experience anywhere in the beach in the hotel in the restaurant I wasn’t happy but poor Service that have many people to work in lunchtime. Take you 2 1/2 hour to eat taco fish."