The three of us selected this nice condo because of the huge deck overlooking the ocean. We chose to book three weeks, ending with just over a week of vacation for one of us. Everything was as advertised. The first week and a half were delightful, with breakfast on the deck and sunsets in the evening, but we observed that part of the building was being painted, with scaffolding hanging from the roof. On Thursday of the second week (the day before the vacation began) we were told that we would have to remove all of the furniture (a lot) from the deck. Some of it had to come into our unit, so we had less room, and no longer had access to the deck. In addition, a scaffold was delivered to the deck, spanning its entire width, and plastic wrap was taped over all of the windows with ocean views. (The painting crew did cut out an opening across the living room door, which allowed us to see out, but the view was blocked by the scaffold!) We were told that the work should take two or three days, but was finished in about a week. That left a few days for us to enjoy the vacation time, except that in the interim, the air conditioning failed! That meant trying to live, sleep and work with temperatures in the eighties, open windows and doors (without screens), and traffic noise.
When we informed iTrip of the problems, the response was timely. In fact, we were visited by several people who tried to determine the cause of the air conditioning failure. Of course, the painting could not be changed, and unfortunately the air conditioning problem was a bad compressor. iTrip offered us the option of a week’s extension at no additional cost, which we considered to be reasonable and relatively simple for all involved. We hadn’t anticipated that the entire week would be without air conditioning because the compressor was not available because of the Virus. We found this out the day we left.
None of this was within the control of either the owner or iTrip, and although the timely responses were appreciated, we weren’t kept informed of progress or lack thereof, daily expecting a knock at the door to tell us that the air conditioning was being fixed. All in all, we felt that the owner and iTrip were cooperative, but that communication could have been much better.
Assuming that things are now functioning properly, this is a super nice place to stay.