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"Clean room , quiet, staff was great. Breakfast was good"

"Nice breakfast. Helpful staff. Clean and nice property "

"The night was as smooth as we could have hoped including the 4:00am uber that was provided. "

"1 Star – Predatory Fees, Religious Discrimination, Zero Accountability Hotel Ruby in Spokane charged me a $22 "entertainment fee" , a thinly veiled alcohol charge from their bar, without disclosing it anywhere in my reservation. When I checked in and explicitly told the front desk agent that I do not drink alcohol for religious reasons and would not accept the charge, he looked me in the eye and told me it was policy. End of discussion. That's not policy. That's forcing a charge on a guest for something they don't want, didn't use, and objected to on religious grounds. I then contacted Expedia three separate times to dispute the charge. Each agent offered sympathy, vague promises to "email the property manager," and one even tried to buy my silence with a $50 credit toward a future booking, as if I'd ever book through them again. No refund was issued. No one took responsibility. Expedia's final answer was essentially: the hotel won't budge, so good luck. Let's be clear, Expedia failed to disclose mandatory fees at the time of booking, failed to advocate for their customer, and then had the audacity to suggest I use a discount credit on a future reservation. There won't be one. This isn't a misunderstanding. It's deceptive billing, and both Hotel Ruby and Expedia own it equally. Stay somewhere that respects its guests."

"Very nice hotel in a good downtown location with convenient parking. Staff was excellent. Food at associated restaurants was very good."

"The hotel was clean and updated. The front desk staff were not friendly, or at least one of them wasn’t. For a nice hotel, they should be more welcoming. The area is beautiful but you do need to walk at least 15 min to get to restaurants, so if the weather is bad you’d need to have a car or Uber."

"Parking situation is great. Staff very helpful!"

"We were a bit concerned with the hotel near the train tracks but it was actually quieter than some along main streets. The hotel provides ear plugs in each room although we never needed them. Location is convenient to downtown and riverfront park. Staff was courteous. "

"Good selection for breakfast, clean room, very cheery and helpful staff"