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"The location of Hotel Ballast is very nice, located on the river with a beautiful view of the sunset. It’s well maintained with the most helpful and friendly staff. One evening, a neighboring room had some rowdy kids running around and banging on the walls around midnight. I texted the front desk and within two minutes (not an exaggeration) they addressed it and the neighbors settled their kids down. I was completely impressed with their professionalism in this situation. I would certainly return for another visit to Wilmington!"

"Clean room, friendly staff, smooth checking in/out process, great location, affordable"

"The elevator was broken. Had to take stairs from 4th floor for 2 days. Keurig coffee machine broken in room and they couldn’t replace it so they wanted us to change rooms for a working keurig. The room was not cleaned on second day. House keeping was absent. Front desk was not occupied. Horrible hotel and stay. Do not recommend."

"Check in was very easy. The room was very clean and comfortable. The breakfast was very good with a very nice selection. Staff was very friendly."

"Nice stay however there is a much nicer HIlton Hotel attached to this hotel that I would recommend."

"Excellent location to downtown, has its own beach fishing pier and pool!"

"We booked a reservation online and it was confirmed, only to arrive at the hotel and be told that the desk attendant had cancelled it because she believed the hotel was full. We asked her to confirm and she rudely told us she was the only person there. When we inquired about different room types that may be available, she told us there would be a significant cost increase. She was extremely unhelpful and we ended up booking at another hotel. "

"No shower gel"

"Clean room and nice set up with decor. They were doing painting and renovations to the pool which was properly noted on the website. Close to shops and restaurants. Quiet hotel for a nice getaway."