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"Waitress at Japanese restaurant spoke no English and was slow to serve drinks, refill, etc Food was expensive and only average compared to other much cheaper restaurants within building complex."

"Well located across from the Met Bldg and a bit quieter than other areas of Shinjuku. Lots of good cafes n basement as well as nearby and a short walk from Shinjuku station. We did the breakfast included option and it was excellent. "

"Great staff"

"This hotel was top notch, with outstanding service: very friendly and helpful staff. The “rain” shower was hard to leave behind. Even the quality of shampoo, conditioner, and body wash was exceptional."

"We loved our stay!! Garden room with a view of Tokyo Tower was magical - we will happily return ! "

"Perfect"

"Comfy beds, and easy walk to Shinjuku Station to access all trains. Great bathroom setup. Easy luggage storage option. Pro-tip: have a Japanese craft gin in the lobby while doing a load of laundry mid trip! Difficult to find coming from station on arrival, but the neighborhood is super easy to navigate after you’re settled. It would likely be our home base on a future trip."

"Had connecting room great for family of 4. Great views and plenty of space. However, hotel is very expensive to eat at. Laundry facilities aren’t very good - takes many times to dry clothes. "

"Great news lace to stay if you have an early flight or even to spend your last day."