2/10 (非常に不満)
Russ
カップルで旅行
2024 年 6 月 23 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We arrived in South Dakota from Texas. We find our reservations didn't work out and we had no place to stay. We were there to attend races at Huset's speedway and we were running late. We quickly find another place and book 4 nights, not realizing it is a Victorian Inn. We get in touch with the person in charge and he gives us a code to get inside. We walked up the creaky stairs to the room. We felt very uncomfortable staying there and told the person. We said we would gladly pay for one night. All of this happened within an hour. We saw the $847 was still taken out of our account. The person told us he would lose money since he reserved the room for us and couldn't refund any money due to cancellation policy. I know the mistake was our fault but since the reservation was less than an hour, I honestly thought he would refund most of the money--he didn't. Please be aware of all of the deposits and money it costs you to stay here and don't expect any understanding or good customer service.
Russ
2024 年 6 月に 4 泊滞在