2/10 (非常に不満)
Lea
ペット同伴の旅行, 家族旅行
2022 年 9 月 5 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It’s unique as it was a school converted to an accommodation. We didn’t expect much as we know it was not a regular hotel. The place is not well-lighted, they use motion light but not enough. No one at the property even though we arrived before 10PM so I phoned and talked to Leroy. Instead of coming over or sending someone to give us the key, he instructed me to go get the key in the Laundry room assuming that I know where it was. I looked at the side of the building hesitantly to go there as it was dark so I got my husband to come with me. Not so fun at all, after a long drive, I didn’t expect to play scavenger hunting for a key. We got downgraded to a small room that has 1 double bed due to our dogs which I didn’t realize before paying. Paid same price as my original booking and additional $40 for the dogs. We were still getting our things and trying to settle in when he phoned me to ask if I received his message to pay within an hour. There are crickets in the room and cricket noise the whole time. I asked for make up room and fresh towels but we were refused, this is the reply “ Morning Lea...We are unable to provide housekeeping due to your pets. Our accommodations will do a deep clean after your short stay. I can offer you some additional towels. ” and didn’t receive the additional towel so we used a damp towel when we came back late evening to the property. This is the most uncomfortable stay that we had. Never coming back here again. I felt like we got scammed.
Lea
2022 年 9 月に 2 泊滞在