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"I'm trying to be as objective as I can. Property was great. Views, great. Worth it. Pools were closed, not good. We ran out of water in the room, (Wife Pregnant) asked the front desk lady, we were told to wait until night time to get refills from the cleaning staff. What is the world right? Weird. There was a restaurant down stairs right by the stairs, 8 PM, we asked if we could stop by for some dessert or light snacks, we got told to go to the bar area instead. We want to the bar area, bar area doesn't serve drinks after 6 they said. So we just went inside our rooms and made tea there. On another day, a gentleman working at night was able to offer us water though. Later we found a loophole that if we want something to drink to go to the gym they have a water station there. It's easier than asking at the front desk because we would be told to wait for night time. Juan working the valet was great. Compensated for the other (older gentlemen with smug face) who was not so great. Juan was helpful, would offer water. Would smile. (Not everyone does that here.) I still chose to leave 5 starts because the property is great, and I would still say its worth to check it out, people like Juan do care and are the reason people should still come it regardless of the folks that work here who should not have a job in hospitality. Besides that, Juan is great. If you come here, if you need any help, talk to Juan. Juan is friendly and likes to help people."

"Valet Folks Were Great Breakfast Was Great"

"The property and staf and room and serrvice and beach were world class! Very well designed, walk to old town, and quiet atmostphere a close ride to high energy if you need that! We will be back! Scott and Susan Dallas Texas"

"Excellent peaceful"

"Small rooms, room smelt of smoke, breakfast not great "

"Fine "

"This is a great hotel where its greatest asset is its location. The beach is across the street and there are shops and restaurants everywhere. The daytime reception host seemed a bit off. At one point I’d come down to ask a question and there were already three people in line and I waited while he was talking to the person I believe taking the next shift right in front of everyone. Speaking very loudly and for five minutes all they did was talk to each other. With a line of people you should be devoting all your attention to the people in the line and then when you have no line you can take care of your own business. He made several errors with our room, but eventually straightened everything out. Overall, it’s a good hotel and the other people work in the reception desk were very nice and friendly."

"Great value for money. "

"Nice hotel and location but the rooms are looking tired now. The property itself is really nice and looks the part. But the rooms you can tell haven’t been touched in 15-3rd 20 years. The location is ideal for Puerto Banus."