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"Yes and very courteous."

"Everything was great!"

"Everyone, including the reception staff, parking attendants, housekeepers, and store staff, are consistently courteous and professional. This is probably my fifth time staying here, and I’ve never been disappointed. The rooms are always very clean and well stocked. I would definitely stay again."

"Room was great as was the onsen. Staff were very helpful and welcoming. The shuttle to Odawara helped us get back to Tokyo and appreciated receptions assistance with all of this. "

"Everything from check-in to checkout was amazing. The facility was great with big room sizes, comfortable bed/pillows, and nicely set-up bathroom. Cleaning services were very accommodating for guest timelines and the 12pm checkout time was very welcome. "

"Great👍"

"The staff were so attentive and kind! Everything was ready for us and went smoothly, it made our stay extremely relaxing. "

"Clean room. Nice staff."

"Very nice hotel and convenient for Haneda airport. Airport shuttle is very good and reliable. Staff all amazing!"