The room was cramped. Could not control the air conditioning since they don't have individual room settings so it was too warm for my liking. Staff was not as pleasant as some of the other hotels i stayed in Tokyo.
Comment from Hotel Management
Jan 13, 2020 by Assistant Manager, Hotel Management
I appreciate your using Shin-Yokohama Prince Hotel. Despite having enjoyed our stay, we were unable to meet our expectations and sorry.
Our hotel is constantly striving to further improve our service.
And we look forward to serving you again in the near future.