Ratings based on 1,278 Verified Reviews

4.3 out of 5
77% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Mar 8, 2020
Comment from Hotel Management
Mar 16, 2020 by Assistant Manager, Hotel Management
この度は、新横浜プリンスホテルをご利用いただき誠にありがとうございます。 数あるホテルの中から当ホテルをお選びいただき、重ねてお礼申しあげます。 これからもお客さまからいただいたご評価を励みに、よりご満足いただけるよう努めて参ります。 またのご利用をスタッフ一同、心よりお待ち申しあげております。
3 out of 5
by A verified traveler from Yokohama-Shi

Posted Mar 4, 2020
It’s 3 minutes walk from Shinkansen station. Easy access for Shinkansen riders.
Comment from Hotel Management
Mar 5, 2020 by Assistant Manager, Hotel Management
Thank you very much for using ShinYokohama princehotels. Because the location near to the station is good, I wait for the next use if there is an opportunity.
5 out of 5
by A verified traveler

Posted Feb 28, 2020
Very friendly staff. Convenient self-checkout. Great access to everything.
Comment from Hotel Management
Mar 2, 2020 by Assistant Manager, Hotel Management
Thank you very much for using ShinYokohama princehotels. would like to thank you for the wonderful comments and photos. We look forward to serving you again
4 out of 5
by A verified traveler

Posted Feb 23, 2020 on Hotels
Comment from Hotel Management
Feb 26, 2020 by Assistant Manager, Hotel Management
この度は、新横浜プリンスホテルをご利用いただき誠にありがとうございます。 数あるホテルの中から当ホテルをお選びいただき、重ねてお礼申しあげます。 これからもお客さまからいただいたご評価を励みに、よりご満足いただけるよう努めて参ります。 またのご利用をスタッフ一同、心よりお待ち申しあげております。
4 out of 5
by A verified traveler

Posted Feb 18, 2020
Shower is cramped for anyone who is over 170cm tall. Not much sound proofing from corridor, upstairs or rooms next door.
Comment from Hotel Management
Feb 19, 2020 by Assistant Manager, Hotel Management
Thank you very much for using ShinYokohama princehotels.Sorry for the inconvenience regarding the shower.Our hotel is constantly striving to further improve our service. And we look forward to serving you again in the near future.
5 out of 5
by A verified traveler

Posted Feb 12, 2020 on Hotels
Comment from Hotel Management
Feb 15, 2020 by Assistant Manager, Hotel Management
この度は、新横浜プリンスホテルをご利用いただき誠にありがとうございます。 数あるホテルの中から当ホテルをお選びいただき、重ねてお礼申しあげます。 これからもお客さまからいただいたご評価を励みに、よりご満足いただけるよう努めて参ります。 またのご利用をスタッフ一同、心よりお待ち申しあげております。
4 out of 5
by A verified traveler

Posted Feb 11, 2020 on Hotels
Comment from Hotel Management
Feb 14, 2020 by Assistant Manager, Hotel Management
この度は、新横浜プリンスホテルをご利用いただき誠にありがとうございます。 またご多用の中、ご投稿いただき重ねてお礼申しあげます。 これからもより良いサービスを提供できるよう精進してまいりますので、 またのお越しをスタッフ一同、心よりお待ち申しあげております。
5 out of 5
by A verified traveler

Amazing

Posted Feb 3, 2020 on Hotels
I had to make a last minute reservation. It was worth it! The room was very comfortable and had an awesome view. I ordered a massage to my room and it was fantastic. I went to the teppanyaki restaurant and the food was phenomenal and the service was outstanding. I had the Sakura course. I would love to stay here again!
Comment from Hotel Management
Feb 4, 2020 by Assistant Manager, Hotel Management
Thank you very much for using ShinYokohama princehotels. would like to thank you for the wonderful comments and photos. We look forward to serving you again
3 out of 5
by A verified traveler

Posted Jan 30, 2020
Comment from Hotel Management
Feb 2, 2020 by Assistant Manager, Hotel Management
この度は、新横浜プリンスホテルをご利用いただき誠にありがとうございます。 数あるホテルの中から当ホテルをお選びいただき、重ねてお礼申しあげます。 これからもより良いサービスを提供できるよう精進してまいりますので、 またのお越しをスタッフ一同、心よりお待ち申しあげております。
1 out of 5
by A verified traveler

Prince hotel in Tokyo

Posted Jan 10, 2020 on Hotels
The room was cramped. Could not control the air conditioning since they don't have individual room settings so it was too warm for my liking. Staff was not as pleasant as some of the other hotels i stayed in Tokyo.
Comment from Hotel Management
Jan 13, 2020 by Assistant Manager, Hotel Management
I appreciate your using Shin-Yokohama Prince Hotel. Despite having enjoyed our stay, we were unable to meet our expectations and sorry. Our hotel is constantly striving to further improve our service. And we look forward to serving you again in the near future.