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clean, friendly staff, nice lake view.

The family friendly atmosphere is wonderful. My kids didn't want to leave. The rooms were clean and comfortable. The breakfast was delicious and huge. Dinner was yummy too. Portion sizes are big. We can't wait to come stay again. Nao San is a great hostess.

Amazing ryoken

good

The staff are wonderful. Everyone worked so hard to make sure that our stay was great. We have a vegetarian and they went out of their way to make sure that he had special meals every time.

Loved that it’s right across the street from the lake. I got a room with a view of the lake and had some amazing pictures. Wish I’d had time to use the terrace but it was closed due to weather. Will definitely come again to use then!

Room was smaller than expected (about 10 tatami). Onsen was fine. Food was tasty, and changed the second day, which is nice. The ryokan building itself is quite pretty. It's easy enough to find, less than a 10 minute walk from the station. It is in the middle of a town, so it doesn't feel very rural, but I guess that's a tradeoff for the convenience of the location. And since it's in a town, it's quite easy to walk out to cafes, restaurants, convenience store, etc. Staff were all very friendly....

Easy check in.

12th floor onsen view was truly breathtaking. The staff were very courteous and helpful. Breakfast was healthy and delicious. The room was clean and comfortable. We truly enjoyed our stay. Candeo Hotel was a great hotel chain with high quality amenities. Parking was free and very easy. Thank you for the great stay.

Staff was helpful

Check-in was easy, the room was clean and comfortable - but small for this westerner but adaption needed. The Hotel is located near great restaurants and late night shopping available nearby. This is the second time we have stayed here because we like what we get and that includes no surprises

This ryokan is the best location in Matsumoto! Along with being beautiful and super clean, you literally walk out the front door and you’re on an idyllic street with restaurants and shops. It’s also walkable from the train station, and a short walk to the castle. If you’re looking for a traditional ryokan, this is it! The host also speaks great English and is very helpful if you need anything.

The room was clean and quiet. The hotel was close to the Matsumoto station. The breakfast was super delicious.

The best place to stay in Matsumoto. Rhe staff is great! The location is very peaceful, and the house is very nice. Thank you for letting us stay with you.

We had a wonderful time staying at the hotel. Hotel provided excellent breakfast, lunch and dinner, free welcome drink. The hot bath was wonderful with views of the river and forest. The room was beautifully decorated. We will definitely want to come back again next year!