"Our family stayed in the Lacey Holiday Inn Express for 10 days. Overall the experience was positive except the first night. We were traveling across the country and got in late at night (equivalent of 1am where had just flown from). The woman at the desk was rude and asked us twice 'why are you even here', demonstrating a lack of professionalism and clear disdain for the area. Since we were a large family, we had booked 2 connecting rooms and I had spoken with the manager 2 weeks ahead of time to confirm. However, this didn't happen the first night since the people that were in one of the connecting rooms stayed an extra night. The hotel should have honored our reservation and placed the people in a different room (there was no reason why they needed that specific room - it wasn't the handicap accessible one). It took forever chatting through options as my exhausted family waited patiently in the lobby, but we finally ended up in 2 non-connecting rooms. For how awful the woman was the first night, the lady at the desk in the morning was very helpful; she said if the people stayed another night she would move them (perfect!). She offered us water and was very professional with a smile. The breakfast was excellent (pancake machine, cinnamon rolls, toast/English muffins/bagels, fruit, yogurt, cereal, juice, and rotating options of eggs, bacon/sausage, potatoes, biscuit w gravy). The pool was clean and had a shower. Parking was a bit tight in evenings but we always found a spot."
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