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"Best location for hotel in Southend. Overall an excellent hotel , especially the family room is very good. The receptionist stored our baggage so we can go out and wonder about as we got there before the 3pm Check-in time. Also at check out time 12pm they stored our luggage in hotel so we can pick up later which was kind of them."

"Lovely hotel in gorgeous Canterbury. Friendly staff, nice room and good breakfast "

"Loved the fact that the price was reasonable for a hotel that is right in the middle of the city centre. Very friendly staff."

"Clean comfy and quiet. Staff were very nice, a good standard all round."

"The hotel is in a nice location but the conditions and services would need to tmprove. There should be air-conditioning and there should be a refrigerator in the room. Dining wise, they could improve efficiency by getting guests to get their own utensils and bringing used plates back to central location which is the practice in many hotels in their restaurants. Breakfast time should be consistent everyday and not change on weekends which cause confusion. Many restaurants provide coffee especially when they are open late for breakfast. "

"Great size, excellent beds, bathroom dated, great breakfast (awesome in fact)"

"I’ve got to say the service was 10/10 and I think it was the assistant manager who went above and beyond to make sure everyone was happy and got everything they needed, will definitely be going back "

"Very central, staff were helpful and offered great suggestions of places to go, things to do and food to eat. Highly recommend!"

"We loved staying here. It really had a mix of modern and historical. Felt like a proper English hotel and had a tub in our room!! Hard to find in Europe. There was some construction but it wasn’t impacting our experience and it’s obvious they’re reinvesting in the property and up keep which makes me know I would want to stay there again in years to come. "